Clinical Applications Specialist

Dayforce HCM, Inc.; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative medical device company is seeking a Clinical Applications Specialist to provide essential clinical support for cutting-edge surgical technologies. This role involves training healthcare professionals, driving product adoption, and ensuring seamless integration of technology in operating rooms. The ideal candidate will thrive in dynamic environments, possess strong problem-solving skills, and be passionate about improving patient care through technology. Join a team dedicated to transforming the healthcare landscape and make a meaningful impact on surgical practices.

Benefits

Health benefits

401(k)

HSA

FSA

Reimbursement for travel and expenses

Wellbeing programs

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years healthcare experience with medical device training.
• Operating room experience and familiarity with robotics.

Responsibilities

• Provide on-site clinical support for surgical technologies.
• Deliver training and coaching to surgeons and staff.
• Drive clinical adoption and manage customer engagement.

Skills

Problem-solving skills

Strong communication skills

Attention to detail

Healthcare experience

Operating room experience

Familiarity with robotics

Experience with medical software

Education

Bachelor of Science degree

Tools

PACS

DICOM

Intraoperative modalities

Job description

Synaptive Medical is a Canadian medical device company based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products includes MRI, surgical planning, navigation, and robotic visualization, which can be seamlessly combined or used independently in the operating room. The company offers opportunities for innovative individuals to join the team and contribute to developing technologies that address surgical and imaging challenges in patient care.

The Opportunity

The Clinical Applications Specialist (CAS) is a vital part of Synaptive Medical. The CAS provides primary on-site clinical support for Synaptive’s surgical technologies by acting as a knowledgeable and highly skilled technical resource in the hospital operating room. The CAS manages assigned accounts actively, contributes to regional and national coverage, drives customer engagement, supports commercial success, and maintains good corporate citizenship.

What You’ll Do

1. Pursue excellence in clinical support
   • Support all Synaptive surgical technologies inside and outside the operating room
   • Deliver training and coaching on Synaptive surgical technology pre-operatively and intra-operatively to surgeons and hospital staff
   • Provide frontline technical support in collaboration with the field service team
   • Work with hospital IT staff to test and enable connectivity of Synaptive’s surgical technology in the OR
   • Build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical, and business resource
2. Drive clinical adoption and surgeon/resident engagement of Synaptive products at accounts
3. Identify and support co-marketing opportunities at assigned accounts
4. Support commercial success
   • Identify, communicate, and facilitate sales leads to the commercial team
   • Support sales activities in collaboration with the team
5. Drive team and self-improvement
   • Train, mentor, and support teammates
   • Engage in professional growth and process improvements
6. Maintain proper documentation for compliance
7. Manage Voice-of-Customer feedback to leadership and teams
8. Complete administrative tasks accurately and timely
9. Participate in performance management activities and meetings
10. Perform other duties as needed to meet organizational goals
11. Travel up to 60% annually, with short notice travel as required
12. Maintain a 1-hour on-call response time for about 10 days per month

What You’ll Need

• Bachelor of Science degree or equivalent experience
• Problem-solving skills and ability to work under pressure
• Strong communication skills
• Attention to detail and customer satisfaction focus
• Valid Canadian or USA passport and driver’s license
• 1-3 years healthcare experience, with medical device training background
• Operating room experience and familiarity with robotics, navigation, and optics
• Experience with medical software, PACS, DICOM, and intraoperative modalities
• Knowledge of neurobiology and white matter connectivity is a plus
• Experience in fast-paced healthcare environments and with disruptive technologies
• Experience in training program development and delivery

About You

• Self-motivated, results-oriented, and persistent
• Excellent organizational and communication skills
• Team player with a collaborative mindset
• Life-long learner with a passion for medical technology and healthcare
• Enjoys teaching and training others
• Resilient in challenging situations and adaptable to non-traditional hours and travel
• Compassionate and patient-focused
• Professional and mature

Physical and Other Requirements

Regularly required to communicate verbally and listen. Frequently sit, reach, stand, walk, and handle objects. Must lift/move up to 50 pounds. Work environment includes hospital settings with appropriate PPE. Must be able to work in clinical environments and handle exposure to OR conditions.

Benefits and Additional Information

Reimbursement for travel and expenses, health benefits, HSA, FSA, 401(k), insurance, and wellbeing programs. COVID-19 vaccination required or valid exemption. Synaptive values diversity and inclusivity, encouraging applications from all qualified individuals and providing accommodations as needed.

How to Apply

Applicants must be eligible to work in Canada or the relevant country without sponsorship. Include #GOBRAIN in your resume and complete the online application. Background checks are required for employment. Only shortlisted candidates will be contacted. We thank all applicants for their interest.