Clinical and Academic Support Specialist

University of the Pacific; Stockton; On-site; CAD 45,000 - 60,000; Full time

Job summary

The University of the Pacific seeks an individual to support the Physician Assistant Education program. Responsibilities include coordinating clinical operations and overseeing student compliance and evaluation.

Preferred candidates will possess a Master’s degree and have experience in higher education. Strong communication, organizational skills, and proficiency with MS Office are essential.

Qualifications

• Bachelor’s Degree with two years of related administrative experience.
• Preferred: Master's Degree and two years of experience in higher education.
• Intermediate skills in MS Office suite are necessary.

Responsibilities

• Support clinical and didactic operations for the Physician Assistant Education program.
• Process student clearances for clinical rotation placements.
• Monitor student assignment completion and performance evaluation.

Skills

Communication Skills

MS Office Suite

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree

Master’s Degree

Tools

Databases

Job description

Primary Purpose

Under the general direction of the Sr. Program Manager and Clinical Director, this position is responsible for supporting the Department of Physician Assistant Education’s programmatic needs by coordinating clinical and didactic operations as part of the academic team. This position serves as the primary point of contact for the program’s clinical operations, assisting and maintaining correspondence with students and clinical site affiliates to the Program.

Essential Functions

Effectively process student clearances for clinical rotation placements independently and/or in coordination with the Clinical Director or Coordinator. Communicate/coordinate student rotation placements with clinical sites and students. Routinely report on clearance progress to the clinical team. Assist with monitoring student compliance with clearance requirements. Maintain student and program records, ensuring the security and privacy of all confidential records and compliance with policies and regulations, including but not limited to the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA) requirements. Track and report on clinical preceptor licensure and insurance requirements. Maintain student, site, preceptor, and administrative files for the clinical year. Participate in Clinical committee meetings. Assist other committees as needed. Maintain the database used for student scheduling at clinical sites and ensure accurate placement information. Responsible for processing PA Program clinical affiliation agreements and inputting all related demographic data in the database. Track and report clinical site affiliation agreement statuses and facilitate the renewal process timely. Academic Support Responsibilities: Independently and/or in coordination with the clinical faculty, monitor student assignment completion, evaluate student performance, and assist with grade reporting. Assist with exam database maintenance to ensure question validity and accuracy. Assists with exam question mapping and categorization. Assist with student assessment monitoring as required. Resolve routine and complex problems with minimal consultation; handle multiple assignments and prioritize in a constantly changing work environment; recognize and improve administrative and operational processes as needed. Coordinate with other staff to ensure budgetary requirements and preceptor payment processing. Assist the Clinical Director, Program Director, and Senior Program Manager with projects as assigned. Data collection and support for Grants. Assists with admissions process as requested, Performs other duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

Bachelor’s Degree (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework). Two (2) years of related experience providing administrative support.

Preferred Qualifications

Master’s Degree. Intermediate skills in MS Office suite, including Outlook, Word, Excel, and PowerPoint. Excellent oral and written communication skills. Strong interpersonal skills are crucial, as this position regularly interacts with both the campus community and the public. Two (2) years of related experience in higher education. Advanced skills in MS Office suite, experience using databases and advanced experience in internet navigation and research. Ability to adapt to emerging technology. Excellent communication and interpersonal skills are crucial, including clear, effective, and tactful communication with individuals of varying ages and cultural backgrounds and perspectives. Solid English composition skills are necessary, as well as the ability to create, compose and edit written/typed materials (e.g. reports, emails, narrative, charts/graphs). Strong organizational skills and the ability to work under pressure with frequent interruptions. Must assume responsibility and work effectively with minimum supervision. Ability to coordinate a variety of activities, correctly interpret directions, establish priorities, and work well under tight deadlines is crucial. Experience working in a Physician Assistant program or similar professional education program strongly desired. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule

Work performed during standard business hours.