Clinical Administrator

Cencora | Pharma solutions; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Clinical Administrator to support its nursing team at Hannam Fertility Centre. This role involves managing patient interactions, administrative tasks, and ensuring high levels of customer service while maintaining confidentiality. Candidates should possess a background in healthcare and relevant administrative experience, particularly with Electronic Medical Records (EMR).

Qualifications

• 2-3 years of proven administrative experience in healthcare/medical clinics.
• Experience with ACCURO EMR is preferred.
• Ability to work independently and in teams.

Responsibilities

• Manage cycle monitoring calendar for CM and IVF patients.
• Prepare patients' stimulation sheets and requisitions.
• Follow up on missing test results with laboratories.

Skills

Customer service orientation

Attention to detail

Excellent communication skills

Problem-solving

Time management

Education

Post-secondary education in healthcare or related field

Tools

Electronic Medical Records (EMR)

MS Office Suite

Job description

The Role

Reporting to the Manager, Clinical Administration, the Clinical Administrator supports the day-to-day needs of HFC’s nursing team, maintains relationships with outside laboratories, and ensures all administrative support requirements are met.

This role has no direct reports but provides assistance to HFC’s multidisciplinary team, including Nursing, Finance, and other professionals.

Weekly availability is required, as we are open 7 days a week. Weekend coverage will occur on a rotational basis.

Job Duties

1. Manage cycle monitoring calendar in Accuro (EMR) for CM and IVF patients.
2. Transcribe results for CM & IVF patients by 12 noon daily for MDs and nurses to review.
3. Check nursing line for Day 1 phone calls.
4. Review phone call messages, patient charts, and protocols for CM and IVF patients.
5. Prepare patients stim sheets and requisitions for CM & IVF when they call with Day 1.
6. Set up appointments and testing needed, and email patients to confirm appointments.
7. Set up patients for Natural Conception Program for cycle monitoring, including preparing stim sheets and requisitions, and arranging appointments in the community (True North Imaging), notifying patients via email.
8. Book and set up patients for inseminations, including Andrology appointments, and assist physicians with procedures.
9. Ensure all consents are signed prior to procedures.
10. Prepare daily MD charts for follow-up consultations.
11. Ensure all stims, documents, and results for ordered tests are available for consultations.
12. Follow up on missing test results with laboratories as required.
13. Manage emails and triage accordingly.
14. Assist nursing team by preparing charts and booking appointments for testing.

Skills & Qualifications

• Post-secondary education in healthcare or related field preferred.
• 2-3 years of proven administrative experience, preferably in healthcare/medical clinics.
• Experience with Electronic Medical Records (EMR), preferably ACCURO.
• Proficiency in MS Office Suite (Excel, Word, Outlook).
• Customer service orientation.
• High accuracy and attention to detail.
• Excellent written and spoken communication skills.
• Strong interpersonal skills, confidentiality, and discretion.
• Self-motivated with the ability to work independently and in teams.
• Effective time management and organizational skills.
• Problem-solving, data analysis, and resolution skills.
• Ability to focus and pay close attention to detail.
• Professional demeanor and confidentiality.
• Ability to prioritize and manage multiple tasks while meeting deadlines.

Additional Information

Hannam Fertility Centre is committed to providing a barrier-free work environment, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. We promote equitable employment practices and will provide accommodations upon request.

If interested, we offer a welcoming environment and an opportunity to contribute to societal well-being and patient lives.

We thank all applicants; only those selected for an interview will be contacted. No phone calls, faxes, or recruitment agencies. Please inform us of any accommodation needs during the interview process.