Clinical Administrator

Cencora | Pharma solutions; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Clinical Administrator to support a dynamic nursing team. This role involves managing patient calendars, ensuring accurate documentation, and providing essential administrative support in a fast-paced healthcare environment. With a commitment to patient care and a collaborative approach, you will play a vital role in enhancing the patient experience. The position offers a welcoming workplace, competitive pay, and the chance to make a meaningful impact in the lives of patients. If you thrive in a supportive environment and are passionate about healthcare, this opportunity is perfect for you.

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Vision care

Qualifications

• 2-3 years administrative experience in healthcare/medical clinic required.
• Experience with EMR systems, preferably ACCURO, is essential.

Responsibilities

• Manage cycle monitoring calendar and transcribe results for patients.
• Assist nursing team and ensure all consents are signed prior to procedures.
• Triage emails and manage communications with patients and laboratories.

Skills

Customer service orientation

Attention to detail

Communication skills

Organizational skills

Time management

Problem-solving

Interpersonal skills

Education

Post-secondary education in healthcare or related field

DCS / DEC (preferred)

Tools

Accuro (EMR)

MS Office Suite (Excel, Word, Outlook)

Job description

Reporting to the Manager, Clinical Administration, the Clinical Administrator has primary responsibility to support the day-to-day needs of HFC’s nursing team, maintain relationships with outside laboratories and ensure all administrative support requirements are met.

This role has no direct reports, but provides assistance to HFC’s multidisciplinary team, including Nursing, Finance and other members of HFC’s diverse team of professionals.

Weekly availability is required, as we are open 7 days a week. Weekend coverage will occur on a rotational basis.

Job Duties

• Manage cycle monitoring calendar in Accuro (EMR) for CM and IVF patients.
• Transcribe results for CM & IVF patients by 12 noon, on a daily basis for MDs and nurses to review.
• Check nursing line for Day 1 phone calls.
• Review phone call messages, patient charts and protocols for CM and IVF patients.
• Prepare patients' stim sheets and requisitions for CM & IVF when they call with Day 1.
• Set up appointments and testing needed and email patients to confirm appointments.
• Set up patients for Natural Conception Program for cycle monitoring, including preparing the stim sheets and requisitions, and arrange appointment in the community (True North Imaging) and notify patients via email.
• Book and set up patients for inseminations including the Andrology appointment and assist the physicians with the procedures.
• Ensure all consents are signed prior to procedures.
• Prep daily MD charts for follow-up consultations.
• Ensure all stims, documents and results for ordered tests are available for the consultation.
• Follow up for missing test results with internal and external laboratories, as required.
• Manage emails and triage accordingly.
• Assist nursing team by preparing charts as needed.
• Assist nursing team in booking appointments for testing.

Skills & Qualifications

• Successful completion of a Post-secondary, preferably in healthcare or another related field.
• 2-3 years proven working administrative experience in, preferably in the healthcare/medical clinic.
• Previous experience in the use of an Electronic Medical record (EMR) system, preferably ACCURO.
• Previous background with MS Office Suite (Excel, Word, and Outlook).
• Customer service orientation.
• High degree of accuracy and strong attention to detail.
• Excellent written and spoken communication.
• Strong interpersonal skills, confidentiality, and high degree of discretion.
• Self-motivated with an ability to work both independently and as part of a team.
• Excellent time management and attention to detail.
• Highly effective organizational skills, flexibility and adaptability.
• Strong problem identification, data analysis and problem resolution skills.
• Ability to concentrate and pay close attention to detail.
• Superior customer service skills, confidentiality and professional demeanor required.
• Self-motivated with an ability to work independently with minimal supervision.
• Able to prioritize and seamlessly manage multiple tasks, while meeting tight deadlines.

AODA, Employment Equity and Human Rights Statement

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code. HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).

As such, HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

IF INTERESTED IN THIS OPPORTUNITY:

For the right candidate, we offer competitive pay and benefits, a welcoming and spacious work environment, and an opportunity to both contribute to societal well-being and make a true difference in the lives of our patients.

We thank you for your interest and appreciate your time, but only those being considered for an interview will be contacted. No phone calls, faxes, or recruitment agencies. If you are contacted for an interview and require special accommodations, please let us know.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Application question(s):

• Are you available to work weekends on a rotational basis?

Education:

• DCS / DEC (preferred)

Experience:

• Healthcare/medical administration: 2 years (required)

Work Location: In person