Clinic Team Lead

Alexandra Comm Hlth Ctr; Calgary; On-site; CAD 68,000 - 80,000; Full time

Job summary

The Alex Community Health Centre in Calgary, AB, is hiring a Clinic Team Lead for the Youth Health Clinic. This full-time contract role (until Feb 27, 2027) reports to the Clinic Manager and leads a collaborative healthcare team delivering client-centred care to youth aged 12 to 24.

You will supervise staff, coordinate daily clinic operations, ensure policy adherence, participate in hiring and training, manage schedules and resources, and act as EMR superuser, with a focus on integrity, teamwork

Qualifications

• Bachelor's degree or diploma in healthcare administration, nursing, or related field.
• Leadership and management experience considered an asset.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare laws and regulations is an asset.

Responsibilities

• Lead and coordinate the daily activities and flow of the clinic team to achieve the best possible patient outcomes.
• Implement and adhere to healthcare policies, procedures, and standards.
• Work with medical professionals and other healthcare staff to ensure comprehensive patient care.
• Participate in hiring, training, and evaluation of team members.
• Provide direct supervision, leadership, mentorship and coaching to assigned staff.

Skills

Leadership

Communication

Interpersonal skills

Integrity

Mentorship

Education

Bachelor's degree or diploma in healthcare administration, nursing, or related field

Job description

Salary Range: $67,997.00 To $79,989.00 Annually

Are you a strong communicator and relationship-builder who can lead, mentor, and support a collaborative healthcare team? Do you bring healthcare, social service, or non-profit experience, along with a results-oriented approach and a high level of integrity and dependability? Are you ready to make a real impact by helping create a seamless, client-first experience for youth at The Alex?

If so, we invite you to apply and bring your leadership, compassion, and commitment to client-centred care to life at The Alex!

What We Do

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

The Youth Health Clinic provides team-based primary health care and social programming to youth aged 12 to 24.

Reporting to the Clinic Manager, The Clinic Team Lead provides guidance to manage and coordinate the activities of the healthcare team to ensure high-quality patient care. The Clinic Team Lead will embody the values of The Alex and lead by example to model a "client first" team culture that provides seamless and integrated trauma informed care for clients.

This is a contract, full-time position until February 27, 2027.

What You Will Do

• Lead and coordinate the daily activities and flow of the clinic team to achieve the best possible patient outcomes.
• Implement and adhere to healthcare policies, procedures, and standards.
• Work with medical professionals and other healthcare staff to ensure comprehensive patient care.
• Participate in the hiring, training, and evaluation of team members.
• Provide direct supervision, leadership, mentorship and coaching to assigned staff to nurture a positive working environment.
• Facilitate regular team meetings to address patient care issues and team performance.
• Handle patient complaints and concerns, working towards resolution.
• Ensure the clinical team complies with all legal and regulatory requirements.
• Coordinate with healthcare administrators to maintain a budget and manage resources effectively.
• Encourage professional development and continuing education among team members.
• Working with clinic and medical leadership, optimize workflows to enhance patient flow and quality of client experience.
• Manage daily staffing and scheduling.
• Act as a CHR Electronic Medical Record Superuser.
• Support and advise on management of challenging client situations and elevate to clinic manager when appropriate.
• Ensure staff awareness of active RANs.
• Work collaboratively with other clinic and team leads and managers to ensure seamless flow for clients within the clinic and across programs.
• Act as a liaison between The Alex and external partners.
• Provide coverage for the clinic manager during vacations and leaves.
• Attend and fully engage in meetings and committees as required.
• Coordinate ordering of supplies for the clinic.
• Be the first point of contact for equipment and supply vendors.
• Assist in data collection or entry required.
• Work collaboratively with the Fund Development team to provide updates and reports as required.
• Perform additional duties as assigned.

What You Bring

• A bachelor's degree or diploma in healthcare administration, nursing, or a related field.
• Relevant experience in healthcare, social service, or non-profit sector is an asset, including direct experience in any area of healthcare programming or community development.
• Leadership and management experience is an asset.
• Excellent communication and interpersonal skills.
• High level of integrity and dependability, with a results-oriented approach.
• Knowledge of healthcare laws and regulations is an asset.
• Competency with health care administration software and standard Microsoft Office Suite is preferred.
• Familiarity and an interest in data collection, the theory of change, the concept of evidence-based practice, and program evaluation is preferred.
• Basic Life Support (BLS) and First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours:

• The Alex Community Health Centre: 2840 - 2 Ave SE, Calgary, AB.
• 1.0 FTE (37.5 hours of work/wk).
• Standard hours are 10:00 am - 6:00 pm, Monday to Friday.
• Requires extended periods of sitting, with some standing and walking.
• Involves physical action requiring the ability to bend/crouch and reach above shoulder height.

Are you a strong communicator and relationship-builder who can lead, mentor, and support a collaborative healthcare team? Do you bring healthcare, social service, or non-profit experience, along with a results-oriented approach and a high level of integrity and dependability? Are you ready to make a real impact by helping create a seamless, client-first experience for youth at The Alex?

If so, we invite you to apply and bring your leadership, compassion, and commitment to client-centred care to life at The Alex!

What We Do

Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

The Youth Health Clinic provides team-based primary health care and social programming to youth aged 12 to 24.

Reporting to the Clinic Manager, The Clinic Team Lead provides guidance to manage and coordinate the activities of the healthcare team to ensure high-quality patient care. The Clinic Team Lead will embody the values of The Alex and lead by example to model a "client first" team culture that provides seamless and integrated trauma informed care for clients.

This is a contract, full-time position until February 27, 2027.

What You Will Do

• Lead and coordinate the daily activities and flow of the clinic team to achieve the best possible patient outcomes.
• Implement and adhere to healthcare policies, procedures, and standards.
• Work with medical professionals and other healthcare staff to ensure comprehensive patient care.
• Participate in the hiring, training, and evaluation of team members.
• Provide direct supervision, leadership, mentorship and coaching to assigned staff to nurture a positive working environment.
• Facilitate regular team meetings to address patient care issues and team performance.
• Handle patient complaints and concerns, working towards resolution.
• Ensure the clinical team complies with all legal and regulatory requirements.
• Coordinate with healthcare administrators to maintain a budget and manage resources effectively.
• Encourage professional development and continuing education among team members.
• Working with clinic and medical leadership, optimize workflows to enhance patient flow and quality of client experience.
• Manage daily staffing and scheduling.
• Act as a CHR Electronic Medical Record Superuser.
• Support and advise on management of challenging client situations and elevate to clinic manager when appropriate.
• Ensure staff awareness of active RANs.
• Work collaboratively with other clinic and team leads and managers to ensure seamless flow for clients within the clinic and across programs.
• Act as a liaison between The Alex and external partners.
• Provide coverage for the clinic manager during vacations and leaves.
• Attend and fully engage in meetings and committees as required.
• Coordinate ordering of supplies for the clinic.
• Be the first point of contact for equipment and supply vendors.
• Assist in data collection or entry required.
• Work collaboratively with the Fund Development team to provide updates and reports as required.
• Perform additional duties as assigned.

What You Bring

• A bachelor's degree or diploma in healthcare administration, nursing, or a related field.
• Relevant experience in healthcare, social service, or non-profit sector is an asset, including direct experience in any area of healthcare programming or community development.
• Leadership and management experience is an asset.
• Excellent communication and interpersonal skills.
• High level of integrity and dependability, with a results-oriented approach.
• Knowledge of healthcare laws and regulations is an asset.
• Competency with health care administration software and standard Microsoft Office Suite is preferred.
• Familiarity and an interest in data collection, the theory of change, the concept of evidence-based practice, and program evaluation is preferred.
• Basic Life Support (BLS) and First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours:

• The Alex Community Health Centre: 2840 - 2 Ave SE, Calgary, AB.
• 1.0 FTE (37.5 hours of work/wk).
• Standard hours are 10:00 am - 6:00 pm, Monday to Friday.
• Requires extended periods of sitting, with some standing and walking.
• Involves physical action requiring the ability to bend/crouch and reach above shoulder height.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

*The term "racialized" is used here instead of the more outdated and inaccurate terms "racial minority", "visible minority", "person of colour", or "non-White".

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca .

At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.

We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.

This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality.

Standard hours are 10:00 am - 6:00 pm, Monday to Friday.