Clinic Services Associate

Hearing Solutions; Ottawa; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Medical and dental benefits

Incentive programs

Company events/socials

Growth-focused environment

Job summary

Hearing Solutions in Ottawa is seeking a Clinic Services Associate to be the first point of contact for patients, helping them access the world of sound. You will schedule appointments, assist with insurance and funding, and keep records organized while ensuring a welcoming clinic environment.

Applicants should have post-secondary education or equivalent experience, a positive, proactive mindset, and excellent written and verbal communication skills. Bilingual abilities are a plus.

Qualifications

• 1+ year in a customer-facing role (healthcare or retail preferred).
• Positive energy, can-do mindset, and strong communication skills.
• Fluency in other languages is a plus; able to learn systems quickly.

Responsibilities

• Make proactive outbound calls to schedule appointments and maintain calendar.
• Assist patients with third-party funding and insurance claims.
• Keep client records organized and assist with general office tasks.
• Ensure the clinic is clean, organized and welcoming for all patients.

Skills

Customer service

Communication skills

Multitasking

Education

Post-secondary education or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

At Hearing Solutions, we connect people to the world of sound so they can hear what matters most. As a Clinic Services Associate, you’ll be the first point of contact for our patients, making a real difference in their lives. If you’re looking for a job where you can help others and grow, this is the role for you!

What’s in it for you:

• Comprehensive benefits, including medical and dental
• Incentive programs and company events/socials
• A positive and supportive work environment focused on growth
• The opportunity to make a meaningful impact in someone's life

What You’ll Do:

• Make proactive outbound calls to existing and prospective patients to schedule appointments and maintain appointment calendar
• Assist patients with third-party funding and insurance claims
• Keep client records organized and assist with general office tasks
• Ensure the clinic is clean, organized and welcoming for all patients

What you bring:

• A positive energy and can-do mindset
• Post-secondary education or equivalent experience
• 1+ year in a customer-facing role (healthcare or retail preferred)
• Strong written and verbal communication skills
• Fluency in other languages is a plus!
• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
• Tech savvy with the ability to quickly learn various systems and applications

As a part of the hiring process, we require applicants to complete a 15 minute online pre-employment profile assessment. This helps us identify the ideal candidate based on core competencies.

We recommend completing the assessment in an environment free of distractions. Please use the following link to access and complete your assessment.

Please note: Only qualified candidates will be contacted.

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.