Clinic Services Associate

Hearing Solutions; Markham; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Extended healthcare

Life insurance

Job summary

Hearing Solutions is seeking a Clinic Service Associate to be the friendly first contact for patients. You will schedule appointments, assist with insurance processes, and help patients navigate funding options. The role emphasizes accurate records, coordinated support, and positive client interactions in a busy clinic.

You will work with a team to ensure a welcoming environment, handle multitasking, and maintain high service levels while supporting patients through the care journey.

Qualifications

• Post-secondary education or equivalent experience is required.
• Minimum 1 year experience in a customer facing role in healthcare or retail.
• Strong written and verbal communication skills are essential.
• Fluency in additional languages is a plus.
• Professional, personable demeanor, especially with senior clients.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills with the ability to juggle priorities.
• Tech-savvy with the ability to learn various systems and applications quickly.
• A passion for helping others live life to its fullest potential.
• Positive energy and a can-do attitude are valued.

Responsibilities

• Schedule appointments and maintain calendar.
• Assist patients with third party funding applications.
• Verify insurance coverage and assist with claims.
• Maintain accurate client records.
• Assist with filing, data entry, and answering phones.
• Keep the clinic clean, organized and stocked.
• Communicate effectively with clients and coworkers to ensure a positive experience.

Skills

Customer service

Communication skills

Multitasking

Organizational ability

Tech-savvy

Interpersonal skills

Attention to detail

Positive attitude

Languages (bonus)

Trusted with seniors

Education

Post-secondary education or equivalent experience

Job description

At Hearing Solutions, you are connecting people to the world of sound so they can hear what matters most. In this high-impact role, our Clinic Service Associates are our front-line staff to our patients. Their friendly voices and warm smiles are the first experience a person will have with Hearing Solutions.

What’s in it for you:

• Company events
• Dental care
• Disability insurance
• Extended healthcare
• Life insurance

A day in the life:

• Scheduling appointments and maintaining appointment calendar
• Support patients through the process of applying for third party funding
• Verifying insurance coverage and assisting clients with insurance claims
• Maintaining client records
• Assisting with filing, data entry, answering phones
• Ensuring the clinic is clean, organized and stocked
• Communicating effectively with clients and coworkers to ensure a positive experience for all!

What you bring:

• Post-secondary education or equivalent experience
• Minimum 1 year experience in a customer facing role either in the healthcare or retail sector, or related role
• Strong written and verbal communication skills
• Fluency in other languages is a plus!
• Professional and personable individual with the ability to build trust, most often with a senior demographic
• Ability to multitask and prioritize in a fast pace environment
• Strong organizational and ability to juggle multiple priorities
• Tech savvy with the ability to quickly learn various systems and applications
• A passion for helping others live life to its fullest potential
• A positive energy and can-do attitude!

As a part of our hiring process, we require applicants to complete a 15 minute online pre-employment profile assessment.*

The purpose of the assessment is to help identify the ideal candidate for this role based on core competencies. Once the assessment is submitted, our recruiting team will be in contact with you about the next steps

Please note only qualified candidates will be contacted.

Hearing Solutions is an equal opportunity employer that values respect and diversity in the workplace.

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.