Client Service Administrator - Ottawa (Iris and Greenbank)

HearingLife Canada; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

10 days vacation

RRSP Matching

Health & Dental

Training & Development

Perkopolis discounts

GoodLife Fitness discounts

Job summary

HearingLife Canada is seeking a Client Service Administrator to welcome clients, manage scheduling, and support clinic operations. You will interact with clients and colleagues to ensure a smooth hearing journey and exceptional service.

You will handle administrative tasks, basic hearing aid maintenance, and assist with events and promotions, contributing to a collaborative, people-first workplace. Training and development opportunities are provided.

Qualifications

• 2+ years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience with Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Schedule clinician appointments and coordinate follow-ups.
• Maintain client files, manage stock orders, and ensure clinic operations run smoothly.
• Handle basic hearing aid maintenance and assist with events and local promotions.
• Process payments, track insurance claims, and manage accounts receivable with attention to detail.

Skills

Customer service

Organizational skills

Microsoft Excel

Tools

Microsoft Excel

Job description

About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You'll Make an Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You'll Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel

What We Offer

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Equal Opportunities

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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