Client Service Administrator - Ottawa (Iris and Greenbank)

Demant Polska; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

10 days vacation (PTO)

RRSP Matching

Healthcare & Dental

Training & development

Employee discounts

Job summary

HearingLife Canada in Ottawa is seeking a Client Service Administrator to join our team. You will be the first point of contact for clients, greeting them warmly and handling inquiries, appointments, and basic administrative tasks to keep the clinic running smoothly.

The role emphasizes customer care, scheduling, and supporting clinicians with files, stock, and events. A positive, people-first attitude and at least 2 years in customer service are essential.

Qualifications

• At least 2 years of customer service experience.
• Experience in Microsoft Excel.

Responsibilities

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care and warm, professional communication.
• Appointment Scheduling: Manage clinician schedules, book appointments, and coordinate follow-ups to ensure smooth operations.
• Clinic Maintenance: Keep the clinic tidy and welcoming, ensuring supplies are stocked and areas are organized.
• Administrative Support: Maintain client files, manage stock orders, and support daily clinic operations.
• Accounting & Insurance: Process payments, track claims, and assist with accounts receivable and inventory.

Skills

Customer service

Organization

Microsoft Excel

Tools

Microsoft Excel

Job description

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Client Service Administrator - Ottawa (Iris and Greenbank)

About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You'll Make an Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You'll Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel

What We Offer

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#LI-Onsite

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About Hearing Life

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.