Registration-Switchboard Clerk (Casual) - Squamish General Hospital

Providence Healthcare; Squamish; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a compassionate and collaborative team as a Registration-Switchboard Clerk at a vital health care facility. In this frontline role, you'll be the first point of contact for patients and visitors, ensuring smooth administrative processes and enhancing their health care experience. This position offers a competitive salary, growth opportunities, and a chance to contribute to a diverse and inclusive culture focused on patient care. If you're organized and people-focused, this is the perfect opportunity to make a meaningful impact in health care.

Benefits

Growth opportunities

Inclusive culture

Qualifications

• Grade 12 education with two years of recent experience or equivalent.
• Ability to keyboard at 40 w.p.m. and knowledge of medical terminology.

Responsibilities

• Register patients and collect personal and payment information.
• Operate the switchboard and respond to emergency signals.
• Perform general clerical tasks including typing and filing.

Skills

Keyboarding at 40 w.p.m.

Knowledge of medical terminology

Education

Grade 12

2 years' related experience

Job description

Salary

The salary range for this position is CAD $27.56/Hr.

Summary

Be the First Point of Contact in a Vital Health Care Role

Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team as a Registration-Switchboard Clerk at the Squamish General Hospital. In this essential frontline role, you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes.

What You Will Do:

As a Registration Clerk, you will perform various registration and switchboard functions, such as registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system. You will process admissions, transfers, and discharges, operate the computerized telephone exchange, locate personnel through pagers, answering services, and public address systems, respond to emergencies, and perform reception, records management, and other clerical duties as required.

What You Bring

Education & Experience:

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training, and experience.

Skills and Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.

What We Offer

What We Offer:

• A competitive salary: $27.56
• Growth opportunities: We welcome individuals at all stages of their careers, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity, and interdependence of all persons. We value the cultural richness that our diverse workforce brings to caring for our diverse patient and resident population.

About HIM:

This position is part of Health Information Management (HIM), a leader in patient information collection, storage, and distribution across British Columbia. HIM is a consolidated Lower Mainland department of Providence Health Care, supporting Fraser Health, Vancouver Coastal Health, the Provincial Health Services Authority, and Providence itself. With approximately 1,450 staff across 40 locations, HIM offers services in Registration, Records Management, Transcription, Health Information Exchange, and Coding, along with corporate services like Strategic Planning and Culture & Communication. We foster growth and development, supporting staff across our diverse service areas. Learn more about the HIM team here.

Your Day-to-Day:

• Register patients by collecting personal, demographic, and payment information using hospital systems.
• Assign or verify Personal Health Numbers (PHNs) using HealthNet and other databases.
• Prepare registration documents, obtain signatures, and apply patient ID bands.
• Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
• Arrange and process documentation for patient transfers to other facilities.
• Review and update patient records, file documents, and photocopy information as needed.
• Handle urgent requests for patient information, ensuring proper release procedures.
• Operate the switchboard, transfer calls, use paging systems, and relay messages.
• Respond to emergency signals and follow established procedures for alerts.
• Perform general clerical tasks including typing, mailing, filing, and ordering supplies.

Ready to Join Us?

Apply online here and take the first step toward a meaningful and rewarding career with Providence Health Care and Health Information Management.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.