Clinic Experience Associate - Temporary

CBI Health; Abbotsford; On-site; CAD 28,970 - 34,619; Full time

Benefits offered by this job

Competitive compensation

Continuous learning and skills development

Flexible hours for work-life balance

Job summary

CBI Health located in Abbotsford is seeking a Clinic Experience Associate to create a welcoming environment for clients and manage their experience at the clinic. This role involves responding promptly to inquiries, solving problems, and ensuring effective scheduling to facilitate client care.

The ideal candidate has strong customer service skills, demonstrated problem-solving abilities, and is comfortable working independently as well as part of a team. CBI Health offers competitive compensation and opportunities for growth.

Qualifications

• Ability to build strong relationships with clients.
• Demonstrated problem-solving skills.
• Proactive and results-oriented work style.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Create a welcoming environment for clients.
• Respond to inquiries promptly within 24 hours.
• Anticipate and mitigate challenges before they arise.
• Manage scheduling effectively based on care plans.
• Educate clients about digital tools and resources.

Skills

Customer service

Problem solving

Communication skills

Time management

Strong computer literacy

Job description

Clinic Experience Associate
34194 Marshall Rd #100, Abbotsford, BC V2S 5E4

This is a temporary opportunity with the potential to become permanent.

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About This Opportunity

The Clinic Experience Associate makes a meaningful difference in people’s lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic, facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.

Removing friction, anticipating and easing challenges are second nature for the Customer Experience Associate. They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client’s goals. When the clinic thrives, the clients and team members thrive too. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client!) and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What You Need To Be Successful

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro‑active and Results‑oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly and with easeli>
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Strong customer service skills
• Ability to work independently and as part of a cohesive team

Who You Are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast‑moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health Offers You

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work‑life balance and focus on quality of life

Hourly Rate Range: $21.03 - $25.13

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.