Clinic Experience Associate

CBI Health; Calgary; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Mentoring & training

Flexible hours

Comprehensive benefits

Career growth opportunities

Job summary

CBI Health is seeking a Clinic Experience Associate in Calgary to create a welcoming environment and manage client interactions from arrival to departure. You’ll navigate scheduling, digital tools, and privacy considerations to ensure a smooth clinic experience.

This full-time role emphasizes proactive problem-solving, strong communication, and teamwork to deliver efficient care and minimal administrative burden for staff and clients alike.

Qualifications

• Excellent communication and customer service skills.
• Ability to respond to inquiries within 24 hours.
• Strong problem-solving and proactive mindset.
• Comfort with multitasking in a clinic setting.
• Proficiency with Microsoft Office or similar apps.

Responsibilities

• Create a welcoming environment for clients, guests, team members and stakeholders.
• Respond to in-person, telephone and digital inquiries promptly within 24 hours.
• Anticipate and mitigate friction to keep workflows smooth.
• Provide personalized interactions and communicate client priorities to the team.
• Schedule clients based on Care Plans and clinician directions.
• Facilitate access to online booking and digital tools for clients.
• Maintain confidentiality of client records and health information.
• Support clinic flow and coordination across teams.

Skills

People connection

Problem solving

Pro-active

Written & verbal communication

multitasking

Time management

Listening & observation

Microsoft Office

Customer service

Teamwork

Tools

ClinicMaster

Job description

Clinic Experience Associate – Calgary - Chinook, AB

This is a full-time position, with hours of 8:30am–4:30pm

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

About This Opportunity

The Clinic Experience Associate makes a meaningful difference in people’s lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience, particularly as they arrive and leave the clinic. And facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.

Removing friction, anticipating and easing the challenges are second nature for the Clinic Experience Associate. They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client’s goals. When the clinic thrives, the clients and team members thrive too. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Clinic Experience Associate contributes to the success of the clinic.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client!) and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in‑person, telephone and digital (email and SMS through ClinicMaster) inquiries promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicate to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What You Need To Be Successful

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro‑active and Results‑oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Strong customer service skills
• Ability to work independently and as part of a cohesive team

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work‑life balance and focus on quality of life

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.