Clinic Experience Associate

CBI Health; Ottawa; On-site; CAD 24,796 - 31,795; Part time

Benefits offered by this job

Comprehensive benefits package

Flexible working hours

Continuous learning opportunities

Job summary

CBI Health is seeking a Clinic Experience Associate in Ottawa, ON. The role involves creating a welcoming environment, responding to inquiries, and assisting with client scheduling. The ideal candidate has strong communication and problem-solving skills.

In this position, you will support clients and colleagues to ensure smooth operations in the clinic. CBI Health offers competitive compensation, flexible hours, and continuous learning opportunities.

Qualifications

• Strong written and verbal communication skills needed.
• Ability to identify and solve problems quickly.
• Excellent time management and organizational skills required.

Responsibilities

• Create a welcoming environment for clients and guests.
• Respond to client inquiries promptly.
• Schedule private clients based on clinicians' care plans.
• Maintain confidentiality of client records.

Skills

Communication skills

Problem-solving skills

Time management

Customer service

Tools

Microsoft Office

Job description

Clinic Experience Associate – Ottawa, ON

CBI Health’s Rehabilitation Services supports both the physical and mental health and well-being of Canadians across the country. Our community‑based teams include Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians, and a Professional Support Staff – all of whom care for our clients. We offer a wide variety of evidence‑based rehabilitation services ranging from acute musculoskeletal and neurological injuries to chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions. Our approach is individualized, designing treatment plans around each client’s unique needs and goals while adhering to best practices to deliver the highest standard of care and optimal outcomes.

About This Opportunity

The Clinic Experience Associate is the first team member a client meets when arriving at a CBI Health clinic. You will create a warm and inviting environment, answer client inquiries, and anticipate and solve challenges with a solutions‑focused approach. Additionally, you will assist with client scheduling, perform administrative duties, and support effective operational flow for both clients and colleagues.

Wage range

$18.00 – $23.08 per hour.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in‑person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly, always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction, and mitigate or resolve them before they occur whenever possible
• Provide personalized interactions with clients, actively seek to understand what matters most to them, and communicate this to the team
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care, including online booking options
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal health information at all times
• Facilitate effective flow within the clinic

What You Need To Be Successful

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly, coupled with strong problem‑solving skills
• Be proactive and results‑oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Strong customer‑service skills
• Ability to work independently and as part of a cohesive team

Who You Are

You are an outgoing and energetic people person who instinctively smiles, says hello, and welcomes everyone. You build rapport and trust quickly, are naturally empathetic, and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast‑moving environment, love to problem‑solve, and aim to improve experience for anyone you encounter.

What CBI Health Offers You

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with a comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, allowing work‑life balance and a focus on quality of life

About Us

CBI Health is Canada’s leading community healthcare provider, with an interdisciplinary network of over 2,500 professionals. We continually innovate our services to improve recovery and support for our clients, focusing on putting clients first and addressing all parts of their life with data‑driven solutions to enhance health outcomes.

Equal Employment Opportunity Statement

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic that makes each of us different.