Client Transfers Operations Associate - 58565

Randstad Canada; Toronto; On-site; CAD 60,000 - 77,000; Full time

Job summary

Randstad Canada is seeking an Information Services Desk Associate for Hart House at the University of Toronto. The role supports customer service for registrations, events, and memberships, while guiding casual staff and handling payments. Strong English communication and conflict-resolution skills are required.

Hours include variable shifts; pay scale reflects union group with progression. Responsibilities include room bookings, data reporting, and ensuring smooth operations in a dynamic campus

Qualifications

• Advanced College Diploma (3 years) or an equivalent combination of education and experience.
• Minimum three years of experience in a high-volume, multi-service customer service environment.
• Experience de-escalating conflict with the public and handling complaints.
• Experience guiding and training casual staff.
• Experience in preparing draft statistical reports from collected data.
• Fluent in written and spoken English.

Responsibilities

• Acting as the first point of contact for general enquiries and disseminating information.
• Responding to enquiries within the defined scope of the role and redirecting as appropriate.
• Processing registrations, booking rooms and arranging appropriate accommodations.
• Troubleshooting and resolving routine issues.
• Informing contacts of any changes or cancellations to programs and/or events.
• Directing the activities and training of casual staff.
• Processing cash, debit and/or credit card transactions.
• Collecting data and preparing draft statistical reports and summaries from data collected.

Skills

Customer service

Communication

Team leadership

Data reporting

Microsoft Word/Excel

Education

Advanced College Diploma

Tools

Fusion software

Eventbrite

AudienceView

Job description

Information Services Desk Associate

Under the direction of the Manager, Information and Customer Service, this frontline position provides various administrative and information services duties in support of excellent customer service related to a wide range of issues, sales and services—information about Hart House, registration for classes and programs, Hart House Theatre and Hart House event ticketing sales, general memberships for Hart House, Fitness, Clubs and Committees and reservations for fitness space.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries and disseminating information
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Processing registrations, booking rooms and arranging appropriate accommodations
• Troubleshooting and resolving routine issues
• Informing contacts of any changes or cancellations to programs and/or events
• Directing the activities and training of casual staff
• Processing cash, debit and/or credit card transactions
• Collecting data and preparing draft statistical reports and summaries from data collected

Essential Qualifications:

• Advanced College Diploma (3 years) or an acceptable equivalent combination of education and experience.
• Minimum three years of experience in a high-volume, multi-service customer service environment involving cash/point-of-sale transactions, scheduling/reservations, and in-person conflict resolution.
• Demonstrated experience de-escalating conflict with members of the public, including handling complaints, denying access/service when policy requires it, and managing frustrating patrons.
• Demonstrated experience in providing guidance, training and directing the activities of casual staff.
• Experience in preparing draft statistical reports from collected data.
• Excellent personal and human relation skills.
• Experience in a higher education context is preferred.
• Computer skills required: Microsoft Word and Excel. Keyboarding skills. Familiarity with or ability to quickly learn Fusion software to maintain membership database and online registration is essential.
• Must be able to work collaboratively and professionally as part of a team.
• An energetic individual who enjoys the challenge of work in a dynamic environment.
• Excellent customer service, interpersonal skills, good judgment and initiative.
• Accuracy along with the ability to multi-task is essential.
• Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.
• Fluent in written and spoken English.
• Ability to work flex time and under pressure.
• First Aid/CPR Training is required and will be provided.

Assets (Nonessential):

• Knowledge of a variety of POS systems including Eventbrite and AudienceView.
• Second or more languages would be an asset.
• Knowledge of the University of Toronto.

To be successful in this role you will be:

• Multi-tasker
• Organized
• Teamplayer

Notes:

• Hours of work: Monday (9:00am-5:00pm), Tuesday (10:00am-6:00pm), Wednesday (9:45am-6:00pm), Thursday (10:00am-6:00pm) and Sunday (9:00am-6:00pm)
• Please submit a cover letter with your application.

Closing Date: 08/12/2026, 11:59PM ET

Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.