Client Support Worker (CSW) SCS - Part-Time

ADP, Inc.; Edmonton; Presencial; CAD 28 000 - 37 000; Tempo parcial

Resumo da oferta

Radius Community Health & Healing is seeking a Client Support Worker (CSW) for the SCS and clinic in Edmonton for a 0.6 FTE part-time role. You will be the first point of contact, screen and triage clients, and help connect them to Radius services.

The role emphasizes building rapport with clients, supporting harm reduction, overdose prevention, and collaboration with nurses and care teams to support recovery for individuals with complex needs.

Qualificações

• Mandatory vulnerable sector check and suitable criminal record check
• Experience working with diverse and vulnerable populations
• Ability to work with a multidisciplinary team
• Knowledge of trauma-informed care and harm reduction
• Non-judgmental approach and patience with addictions

Responsabilidades

• Build relationships with service users
• Provide referrals to support services
• Provide education and counseling on safer drug use, harm reduction, and sexual health
• Provide overdose prevention education, and Naloxone training for take home Naloxone kits
• Assist with overdose emergencies under the direction of a nurse, and following their direction
• Assist the nurse with monitoring of service users, and bring medical concerns to their attention

Conhecimentos

Time management

Team collaboration

Patience empathy

Communication skills

Trauma-informed care

Ferramentas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Client Support Worker (CSW) SCS - Part-Time

Clinical Operations Part Time Edmonton, AB, CA

Salary Range: CA$20.16 To CA$27.02 Hourly

AboutRadius Community Health & Healing (formerly Boyle McCauley HealthCentre)

Radius Community Health & Healing providesinterdisciplinary, comprehensive, and person-centered primary health care forvulnerable Edmontonians with complex needs. Through primary care and healthpromotion, Radius improves the quality of life of individuals who face multiplebarriers to accessing health services.

Within Radius, the SCS (Supervised ConsumptionService) is part of a range of evidence-based services that support prevention,harm reduction and treatment for Albertans living with substance misuse. SCSprovides a place where people can use substances in a monitored, hygienicenvironment to reduce harm from substance use while offering wrap-aroundservices such as counselling, social work and referrals to housing andtreatment and works collaboratively with the rest of Radius to provideindividualized services to meet service user's needs.

Job Description

The Client Support Worker (CSW) role provides essential supports within both the Radius clinic and the SCS. The CSW will provide coverage in a variety of roles throughout our building, and in all cases will be our first point of contact for clients as they access Radius services.

The Client Support Worker works at the front-line, establishing relationships and rapport with clients. Within the clinic space, CSWs will be responsible for monitoring and supervising common client space, screening and triaging clients for entry into our facility, and working with the clinic teams and care providers.

Within the SCS, the CSW will provide direct client care to program participants accessing the consumption site. Emphasis will be placed on forming relationships with clients, establishing rapport, supervising and monitoring substance use, and assisting and treating potential signs of overdose as clinically indicated. CSWs will also facilitate the connection of clients between the SCS and all programs at Radius, with the goal of allowing the client to move along the spectrum of care towards recovery.

Position: 0.6FTE 3:30pm-8:30pm Monday to Thursday and 8:30am-1:00pm every second Saturday.

Key Responsibilities

• Build relationships with service users
• Provide referrals to support services
• Provide education and counseling on safer drug use, harm reduction, and sexual health
• Provide overdose prevention education, and Naloxone training for take home Naloxone kits
• Assist with overdose emergencies under the direction of a nurse, and following their direction
• Assist the nurse with monitoring of service users, and bring medical concerns to their attention

Qualifications

• Mandatory vulnerable sector check and suitable criminal record check
• Knowledge and operation of Microsoft Outlook, Word and Excel
• Able to balance numerous demands and conflicting priorities, strong problem-solving skills
• Knowledge and experience working with both diverse and vulnerable populations
• Working with a multidisciplinary team
• Knowledge of trauma informed care and social determinants of health
• A kind, non-judgmental approach to working with service users and ability to work within a harm reduction model of care
• Ability to demonstrate patience and understanding for those with addictions and behavioral disorders

Preferred Qualifications:

• Experience applicable to the position (social work, psychology, sociology, addictions counseling, criminal justice, ext.)
• Mental health, addictions, emergency and/or harm reduction experience
• Non-Violent Crisis Intervention training
• Mental Health First Aid and Applied Suicide Intervention Training
• Knowledge of problems encountered by Indigenous people in using health care services
• Knowledge and experience surrounding homelessness
• Knowledge of social support services available in Edmonton and surrounding areas
• Ability to lift up to 20kg may be required

Skills and Competencies

• Able to balance numerous demands and conflicting priorities, strong problem-solving skills
• Be able to work both co-operatively within a multidisciplinary team, and also independently in a self-directed and accountable manner
• Ability to demonstrate patience and understanding for those with addictions and behavioral disorders
• Excellent written and verbal communication skills
• Has a good understanding of trauma-informed care, and must be able to operate within a harm reduction model of care

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.