Client Support Technologist - Student Admin

Lambton Kent District School Board; Sarnia; In loco; CAD 44.000 - 46.000; Tempo pieno

Descrizione del lavoro

The Lambton Kent District School Board in Sarnia, Ontario, is seeking a permanent Client Support Technologist - Student Admin. The role supports the Student Information System, provides training, analyzes issues, and ensures accurate data for ministry reporting. Immediate start; 35 hours/week; CUPE 12 month, $31.64–$33.39 per hour.

Two positions based in Sarnia with comprehensive benefits. Responsibilities include collaborating with the Application Services team, diagnosing SIS issues, creating

Competenze

• University degree or three-year diploma with an emphasis on computer studies is a minimum.
• 2-3 years related experience in client support is required.
• Thorough knowledge of computer software and an understanding of programming languages and databases.
• Understanding of vendor application releases and application testing.
• Advanced knowledge and experience working with Microsoft Products such as Excel, Word, Publisher, Project, Access, OneNote, PowerPoint, Sharepoint, and Teams.
• Experience with writing and updating student information procedure documentation.
• Understanding of school board procedures and ministry guidelines.
• Knowledge of school administrative procedures.
• Excellent interpersonal, oral, written communication and programming skills are required.
• Ability to work effectively as part of a team.

Mansioni

• Team Collaboration: Working closely with the Application Services team to address system-related challenges, ensure accurate data, and maintain procedural efficiency.
• Problem-Solving: Swiftly diagnosing and resolving technical issues in the SIS by leveraging analytical skills.
• Training & Documentation: Delivering ongoing training and creating resources to improve user understanding and compliance with Ministry requirements.
• Data Accuracy: Supporting school staff with accurate data in the SIS for ministry reporting, third party application integration, and data requests for data decision making.
• Vendor Updates: Reviewing and interpreting updates and communications from the SIS application vendor to stay informed.
• Continuous Learning: Staying updated on new database technologies and best practices for user training and support
• Attend meetings as required
• All other duties as assigned

Conoscenze

Client support

Teamwork

Communication

Training

Problem solving

Formazione

University degree or diploma

Strumenti

Microsoft Office

SharePoint

Teams

PowerPoint

OneNote

Descrizione del lavoro

Title

Client Support Technologist - Student Admin

Start Date

Immediate

Position Type

Permanent

Position Open To

Internal & External Applicants

Posting Overview

Under the direction of the Coordinator of Application Services, the Client Support Technologist is responsible for providing training, analysis, and application support, ensuring the Student Information System (SIS) operates effectively and efficiently. This involves maintaining data accuracy, troubleshooting technical issues, and empowering users with the knowledge to navigate the system successfully.

Duties/Responsibilities

• Team Collaboration: Working closely with the Application Services team to address system-related challenges, ensure accurate data, and maintain procedural efficiency.
• Problem-Solving: Swiftly diagnosing and resolving technical issues in the SIS by leveraging analytical skills.
• Training & Documentation: Delivering ongoing training and creating resources to improve user understanding and compliance with Ministry requirements.
• Data Accuracy: Supporting school staff with accurate data in the SIS for ministry reporting, third party application integration, and data requests for data decision making.
• Vendor Updates: Reviewing and interpreting updates and communications from the SIS application vendor to stay informed.
• Continuous Learning: Staying updated on new database technologies and best practices for user training and support;
• Attend meetings as required;
• All other duties as assigned.

Qualifications/Experience

• University degree or three-year diploma with an emphasis on computer studies is a minimum;
• 2-3 years related experience in client support is required;
• Thorough knowledge of computer software and an understanding of programming languages and databases;
• Understanding of vendor application releases and application testing;
• Advanced knowledge and experience working with Microsoft Products such as Excel, Word, Publisher, Project, Access, OneNote, PowerPoint, Sharepoint, and Teams;
• Experience with writing and updating student information procedure documentation;
• Understanding of school board procedures and ministry guidelines;
• Knowledge of school administrative procedures;
• Excellent interpersonal, oral, written communication and programming skills are required;
• Ability to work effectively as part of a team.

Position Effective Date & Length

Two positions available. Based in Sarnia.

Permanent, CUPE 12 month, 35 hours/week, 7 hours/day

Compensation

Level 5 - $31.64 - $33.39

Comprehensive benefit package and OMERS pension plan are provided.

Employment Equity & Inclusion

The Lambton Kent District School Board Is Committed To Supporting Inclusive And Equitable Learning And Work Environments For All. Through Our Recruitment And Selection Process, We Strive To Provide a Qualified Workforce That Reflects The Diversity Of Our Communities. We Welcome Applications From Candidates With Diverse Background And Lived Experiences As a Member Of a Marginalized Group, Including But Not Limited To

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and
• persons of marginalized sexual orientations, gender identities, and gender expressions.

The LKDSB is committed to providing barrier-free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.O.D.A.). In compliance with the A.O.D.A., the Lambton Kent District School Board will make necessary accommodations for applicants with disabilities to support participation in the recruitment process. Please contact Human Resources if you require assistance.