CLIENT SUPPORT COORDINATOR - Edmonton

Business Development Bank of Canada; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits

Defined Benefit Pension Plan

$750 wellness spending account

Five personal days

Paid vacation

Job summary

The Business Development Bank of Canada is looking for a committed Client Support Coordinator committed to delivering exceptional customer service. This role involves coordinating events and marketing initiatives, managing multiple projects, and maintaining key client relationships.

Join a dynamic team that values high-quality work, diversity, and an inclusive environment. This position offers a hybrid work model with various benefits, focusing on your career development and success.

Qualifications

• Highly organized and detail-oriented.
• Experience in customer service and banking is an asset.
• Ability to prioritize effectively and meet deadlines.

Responsibilities

• Deliver outstanding customer service to BDC clients.
• Support internal and external events.
• Contribute to marketing initiatives and campaigns.
• Prepare letters, proposals, and contracts for clients.
• Maintain business relationships with external organizations.

Skills

Organizational skills

Customer service experience

Communication skills

Analytical skills

Team collaboration

Adaptability

Sales initiative

Education

Bachelor's degree in business administration

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few. In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1. A hybrid work model that truly balances work and personal life. Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book.

POSITION OVERVIEW

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

CHALLENGES TO BE MET

• Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.
• Support and coordinate internal and external events.
• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes, from time to time, preparing marketing communications and providing on-site logistical support.
• Enjoy managing multiple projects to support our internal teams and initiatives.
• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process.
• Use your exceptional organizational skills to ensure accuracy of information, prepare documents and forms and provide efficient follow-up.
• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.
• Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.
• Take responsibility for day-to-day office administration and provide support for premises, ensuring smooth operations and a well-maintained work environment.

WHAT WE ARE LOOKING FOR

• You are described as someone who is highly organized, detail-oriented, and committed to producing high-quality accurate work.
• You enjoy collaborating with others and contributing to team success within a fast-paced, high performing environment.
• You are able to prioritize effectively meeting deadlines.
• Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.
• You have a high interest in entrepreneurship and experience in customer service.
• Previous banking experience is an asset.
• You have the capacity to adapt to different situations.
• You have a bachelor's degree in business administration or a related field.
• You have the capacity to think concisely.
• You have excellent communication skills in English.
• French is an asset.
• Previous experience in banking is an asset.

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we're changing people's and businesses' lives for the better. That's what makes us unique as a bank. That's why we are banking at another level.