Client Success & Operations Assistant

EightLabs; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

EightLabs in Toronto is seeking an organized Client Success & Operations Assistant to manage communication between our team and clients. You will keep in contact with clients, collect feedback, and provide clear reports and updates to the team.

The ideal candidate has strong written and verbal communication, is organized, reliable, and able to summarize information clearly. You will work independently to track requests, follow up for missing items, and help keep projects on schedule.

Qualifications

• Strong written and verbal communication abilities.
• Organized and able to manage multiple conversations.
• Professional and approachable when communicating with clients.
• Good at summarizing information clearly.
• Comfortable following up with people to obtain missing items.
• Reliable and responsive with deadlines.

Responsibilities

• Communicate professionally with clients through email, messaging, and other platforms.
• Check in with clients regarding ongoing projects.
• Collect website, design, content, and marketing requests.
• Organize client feedback so our team knows exactly what needs to be completed.
• Create short reports summarizing client conversations, requests, concerns, and priorities.
• Follow up with clients for missing information, content, photos, approvals, or payments when required.
• Keep track of outstanding tasks and deadlines.
• Provide clients with basic project updates.
• Help keep communication organized between clients and the internal team.
• Flag urgent issues or unhappy clients to management.

Skills

Communication skills

Organization

Reliability

Understanding client needs

Summarization

Follow up

Job description

EightLabs is a digital agency based in Toronto. We help brands build, grow, and scale through clear strategy, deep craft in design and development, and performance-driven marketing. Our culture prioritizes autonomy, focused work, and sustainable balance.

About the role

EightLabs is looking for an organized and confident Client Success & Operations Assistant to help manage communication between our team and our clients.Your main responsibility will be keeping in contact with clients, collecting feedback and requests, following up when needed, and providing clear reports and updates back to our team.You do not need to be a developer or designer. The most important qualities are communication, organization, reliability, and the ability to understand what a client is asking for.

What you'll do

• Communicate professionally with clients through email, messaging, and other platforms
• Check in with clients regarding ongoing projects
• Collect website, design, content, and marketing requests
• Organize client feedback so our team knows exactly what needs to be completed
• Create short reports summarizing client conversations, requests, concerns, and priorities
• Follow up with clients for missing information, content, photos, approvals, or payments when required
• Keep track of outstanding tasks and deadlines
• Provide clients with basic project updates
• Help keep communication organized between clients and the internal team
• Flag urgent issues or unhappy clients to management

What we're looking for

• Strong written and verbal communication skills
• Organized and able to keep track of multiple conversations
• Professional and friendly when communicating with clients
• Good at summarizing information clearly
• Comfortable following up with people
• Reliable and responsive
• Able to work independently

Nice to have

• Basic understanding of websites, social media, marketing, or graphic design is an asset

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