Client Success Navigator

HighlightTA

London

On-site

CAD 42,000 - 70,000

Full time

9 days ago

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Job summary

OSG is seeking a Client Success Specialist to support and maintain strong relationships with clients across Canada. You will act as the primary contact, coordinate service bookings, identify additional needs, and follow up on upcoming certifications.

You will also help drive client satisfaction and retention by providing timely support and proactive engagement. The role involves coordinating with the Training Coordinator, handling inquiries via phone, email, and chat, and maintaining CRM

Qualifications

Post-secondary diploma or degree, or equivalent practical experience.
Strong written and verbal communication skills.
Experience in a customer-facing role with a focus on communication and relationship-building.
Comfortable making proactive outbound calls to clients and discussing service needs and renewals.
Familiarity with CRM software (Salesforce) is nice to have.
French language skills are a plus.

Responsibilities

Client Support: Respond to inbound client contact by phone, email and chat within established service standards and resolve issues.
Service Booking and Sales: Book services for clients and identify and coordinate additional needs with internal teams.
Retention and Renewal: Proactively contact clients ahead of certificate and service expiry to secure recertification and renewal.
Internal Support and Administration: Provide administrative support to Sales, track interactions in the CRM, and stay updated on service catalogue and regulatory changes.