Client Success Manager (Advertising Coach)

The Contractor Marketing Mastermind; Canada; Remote; CAD 48,000 - 96,000; Full time

Job summary

The Contractor Marketing Mastermind is seeking a remote Client Success Lead to guide contractors in building in-house lead generation through Meta ads. You will coach, analyze results, and drive accountability across a growing client book.

You'll conduct weekly calls, review campaigns, and teach clients to run ads independently. Strong communication, project management, and tech comfort are essential for success.

Qualifications

• 1–3+ years in client success, account management, sales, coaching, or marketing.
• Strong project management and communication skills.
• Confident with technology, plus a reliable computer and internet connection.
• Fully remote role with a preference for Ontario, Canada.
• Able to work Monday to Friday with occasional evenings or weekends for urgent client needs.

Responsibilities

• Lead weekly 1:1 Zoom calls with every client in your book.
• Script high-converting ads and teach clients to write them.
• Review ad copy, scripts, creative, and setup before launches.
• Analyze performance metrics and explain insights to clients.
• Hold clients accountable for following the program.
• Coordinate with internal teams to move projects forward.
• Troubleshoot issues and provide clear next steps.

Skills

Client success

Account management

Sales

Coaching

Marketing

Project management

Communication

Analytics

Meta Ads Manager

CRM systems

Zapier

Tools

Meta Ads Manager

CRMs

Zapier

Job description

The CMM helps residential contractors across North America scale their businesses with data-driven Facebook advertising. Instead of running ads for them the way an agency would, we build the system inside their own accounts, teach them how to run it, and then hand it over — so they own their lead generation for good.

We've managed thousands of ads, helped clients spend millions of dollars on paid advertising, and helped them book millions of dollars' worth of work in almost every trade. We're growing quickly, and this role is an addition to our existing client success team.

The Role

You’ll be the primary point of contact for a group of contractors who are building their own lead generation in-house. Your job is to get them results and to teach them the skill, so that generating work stops being something they hope for and becomes something they know how to do.

This is a coaching and leadership role, not a support or ticket-answering role. You’ll lead the weekly call, review the work before it goes live, read the numbers with your client, and hold them accountable to their side of it.

What You’ll Do

• Lead weekly 1:1 Zoom calls with every client in your book
• Script high-converting ads using our frameworks, then teach your clients to write them on their own
• Review ad copy, scripts, creative, and backend setup before anything launches
• Analyze performance metrics and help clients genuinely understand their numbers
• Hold clients accountable to calling their leads, completing tasks, and following the program
• Research what's working right now and bring it back to your clients
• Coordinate with our internal team to keep client projects moving
• Troubleshoot issues, give clear next steps, and escalat when you need to
• Support clients inside Meta Ads Manager and their CRM (full training provided)

What We’re Looking For

• You genuinely enjoy teaching, and get real satisfaction out of watching someone else finally get it
• You’re client-obsessed — you want their result badly, including in the weeks they’ve lost steam
• You’ll do the extra research to find what’s working right now and bring it back
• You’re analytical, and can look at a set of numbers and say what they mean and what to do next
• Strong communicator, written and verbal
• You’re comfortable telling a client something they don’t want to hear when it’s what they need to hear to get the result
• Confident leading a Zoom call and coaching an owner running a multi-six or seven-figure business
• Organized and reliable across a full book of clients at once — nothing quietly slips
• Comfortable learning marketing tools (Meta Ads Manager, CRMs, Zapier)

You do not need a paid advertising background to apply. You will go through real mentorship until you can run this properly, and you won’t be handed a client account before you’re ready.

A Real Edge

Having worked in, or run a contracting business. Helping a trades business with Meta ads is a genuinely different craft from helping an e-commerce brand, and the strategies barely overlap. The more you understand the world our clients live in, the better you’ll serve them. Experience in digital marketing or sales helps too.

Requirements

• 1–3+ years in client success, account management, sales, coaching, or marketing
• Strong project management and communication skills
• Confident with technology, plus a reliable computer and internet connection
• Full-time, Monday to Friday, with occasional evening or weekend availability for urgent client needs
• Fully remote, with a preference for Ontario, Canada — we get the team together for dinners and celebrations, and it keeps time zones simple

Compensation

$48,000 – $96,000+ per year, as a mix of base pay, commissions, and bonuses. What you earn moves with the size of the book you can carry and with the results your clients get.

Growth

We’re growing every month, and there are real paths from here into Senior CSM, operations, and owning initiatives of your own. We’d much rather promote someone who already knows our clients than hire in over them. And if there’s a course, a program, or a conference that would make you better at this, we’ll go and do it.

This Isn’t For You If

• You want a support role where you answer tickets and close them
• You avoid the hard conversation when a client isn’t doing their part
• Things slip off your list when the week gets busy
• You want credit for effort rather than for whether the client actually got the result