Client Success Manager

Nasdaq; Toronto; Hybrid; CAD 106,000 - 148,000; Full time

Benefits offered by this job

Hybrid work arrangement (3 days in‑the

Comprehensive benefits

Equity and bonus/commission

Job summary

Nasdaq seeks a Lead Client Success Manager in Toronto, reporting to the AVP - Client Success Management. You will strengthen long-term relationships with senior decision makers across global accounts, drive strategic engagement, and increase revenue in a fast-paced, regulated environment.

You are client-focused, strategic, and relationship-driven with a global mindset. A hybrid work arrangement is available with at least 3 days in the office.

Qualifications

• Bachelor's degree in Business, or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
• Clear communicator with experience in collaborative, matrixed environments.

Responsibilities

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
• Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq's solutions.
• Create demand for Nasdaq's products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Skills

Stakeholder influence

Cross-functional leadership

Communication

Education

Bachelor's degree in Business or related field

MBA or PMP (preferred)

Job description

Lead Client Success Management

As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.

You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.

Key Responsibilities

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
• Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq's solutions.
• Create demand for Nasdaq's products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications

• Bachelor's degree in Business, or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
• Clear communicator with experience in collaborative, matrixed environments.

Preferred Qualifications

• Advanced degree or certification (e.g., MBA, PMP).
• Experience in capital markets, fintech, or regulated industries.
• Exposure to global teams and cultural nuances in cross-border collaboration.

This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

The base pay range for this role is $106,000 - $148,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.