Client Success Lead - On-site & Launch Specialist

Fooda; Raleigh; On-site; CAD 77,000 - 91,000; Full time

Benefits offered by this job

Health plan

401k matching

Maternity/Parental leave

Flexible spending accounts

Cell phone stipend

Laptop provided

Taste-tests with restaurant partners

Challenging work experience

Job summary

Fooda is seeking a Client Success Associate to manage Raleigh market operations, serve as the primary client contact, and help launch new locations. The role requires 40% local travel within the Raleigh market and regular office attendance, with an emphasis on delivering an exceptional lunch experience for clients and their employees.

You will oversee on-site staff, coordinate with health departments, and partner with teams to ensure high-quality service and strong client relationships.

Qualifications

• 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
• Strong communication skills and comfort giving direction.
• Experience managing part-time or full-time staff is a plus.

Responsibilities

• Assist in managing daily Popup operations of the Raleigh, NC market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
• Coordinate site evaluations and inspections with health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Skills

Client success

Account management

Hospitality

Food service

Communication

Job description

Fooda is seeking a Client Success Associate to manage Raleigh market operations, serve as the primary client contact, and help launch new locations. The role requires 40% local travel within the Raleigh market and regular office attendance, with an emphasis on delivering an exceptional lunch experience for clients and their employees.

You will oversee on-site staff, coordinate with health departments, and partner with teams to ensure high-quality service and strong client relationships.