Client Success Associate

Fooda; Raleigh; On-site; CAD 77,000 - 91,000; Full time

Benefits offered by this job

Health plan

401k matching

Maternity/Parental leave

Flexible spending accounts

Cell phone stipend

Laptop provided

Taste-tests with restaurant partners

Challenging work experience

Job summary

Fooda is seeking a Client Success Associate to manage Raleigh market operations, serve as the primary client contact, and help launch new locations. The role requires 40% local travel within the Raleigh market and regular office attendance, with an emphasis on delivering an exceptional lunch experience for clients and their employees.

You will oversee on-site staff, coordinate with health departments, and partner with teams to ensure high-quality service and strong client relationships.

Qualifications

• 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
• Strong communication skills and comfort giving direction.
• Experience managing part-time or full-time staff is a plus.

Responsibilities

• Assist in managing daily Popup operations of the Raleigh, NC market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
• Coordinate site evaluations and inspections with health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Skills

Client success

Account management

Hospitality

Food service

Communication

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited,and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

As a Client Success Associate you will play a key role in managing day-to-day operations for Raleigh, NC. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Senior Manger of Client Success and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new locations. This role requires 40% local travel within the Raleigh Market, along with weekly office attendance.

What You’ll Be Doing:

• Assist in managing daily Popup operations of the Raleigh, NC market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
• Coordinate site evaluations and inspections with health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Who You Are:

• 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
• You love process, work fast, and care about the details
• You are savvy with technology and will be comfortable in a fast-paced environment.
• You are optimistic in the face of problems and know that you’re capable of finding solutions.
• You’re hands-on and love getting into the weeds.
• You can lift and carry up to 40 lbs. and stand for up to two hours.
• You have strong communication skills and are comfortablegiving direction.
• Experience managing part-time or full-time staff preferred but not required.

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Monthly cell phone stipend
• Company-issued laptop
• Regular menu taste-tests from new restaurant partners.
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis.

The salary range for this role is $55,000-$65,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.