Client Success & Benefits Specialist

People Corporation; Winnipeg; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Retirement plan

Wellness programs

Mental health support

Industry designations aid

Competitive compensation

Job summary

People Corporation is seeking a Client Service Specialist to manage client relationships, handle inquiries and claims, and support enrollment and data-entry tasks. The role emphasizes confidentiality, accuracy, and proactive service in a busy benefits environment.

You will collaborate with Account Managers, interact with insurers, and coordinate timely delivery of client materials while maintaining high standards of professionalism and ethics. Fluency in French/English is a plus.

Qualifications

• 2+ years of professional experience in the group benefits industry.
• 2+ years of professional experience in a client focused environment with a commitment to service excellence.
• Completion of post-secondary education in a relevant field.
• Positive and professional attitude that encourages collaboration and relationship building.
• Strong conflict resolution skills, driving timely and effective outcomes.
• Excellent problem solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and prioritize to meet client and internal needs.
• Fluency in both French & English would be considered an asset.

Responsibilities

• Develop and maintain relationships with clients and multiple insurance companies.
• Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities.
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.
• Independently manage clients' enrollments, terminations, amendments, salary and status changes, including data entry into internal systems.
• Provide support to Account Managers, including the set-up of new groups, client service, and administration.
• Maintain security and confidentiality of client information.
• Provide benefit plan administration training for new and existing clients.
• Assist clients with claims and online processing.
• Coordinate timely preparation and delivery of necessary client materials.

Skills

Client relationship management

Time management

Attention to detail

Communication skills

Problem solving

Multi-tasking

Conflict resolution

Team collaboration

Bilingual (French/English)

Education

Post-secondary education

Job description

People Corporation is seeking a Client Service Specialist to manage client relationships, handle inquiries and claims, and support enrollment and data-entry tasks. The role emphasizes confidentiality, accuracy, and proactive service in a busy benefits environment.

You will collaborate with Account Managers, interact with insurers, and coordinate timely delivery of client materials while maintaining high standards of professionalism and ethics. Fluency in French/English is a plus.