Client Success Analyst Intern / Co-Op (8 - 16 months)**

TriMech Company; Oakville; Hybrid; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid Work Arrangements

Flex PTO

Competitive Group Benefits Plan

Employee perk and discount programs

Wellness Program

Social Events

Job summary

TriMech Company is seeking a Client Success Analyst Intern/Co-Op for 8-16 months. The intern will assist clients with engineering, manufacturing, and product design, ensuring they effectively use purchased products.

Key responsibilities include troubleshooting SOLIDWORKS tools and providing support through various communication methods. Strong communication skills and familiarity with CAD tools are essential. The position offers hybrid work arrangements and competitive benefits.

Qualifications

• Currently enrolled in a college or university engineering program.
• Experience in 3D CAD modeling; SOLIDWORKS preferred.
• Strong verbal and written communication skills.

Responsibilities

• Assist clients in applying and troubleshooting SOLIDWORKS tools.
• Ensure customers are successfully engaged with SOLIDWORKS.
• Utilize problem-solving skills to assist clients.

Skills

3D CAD modeling

SOLIDWORKS

Customer service

Communication skills

Problem-solving

Education

Enrolled in an engineering program

Tools

SalesForce

Dassault Systèmes DSxClient

3DSupport web portals

Job description

Client Success Analyst Intern / Co-Op (8 - 16 months)**

Job Category : Client Success

Requisition Number : CLIEN001516

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.

PROFILE

The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.

DUTIES AND RESPONSIBILITIES

• Assist clients in applying and troubleshooting SOLIDWORKS tools in their design/development, analysis, and manufacturing tasks.
• Ensure customers are successfully engaged and utilizing SOLIDWORKS and related products through telephone, remote desktop, and email communication.
• Utilization of problem-solving skills and processes to assist our clients.
• Determining and setting priority levels on customer issues to ensure timely and effective responses.
• Obtaining relevant certifications in SolidWorks, and related products.
• Extensive use of SalesForce and the Dassault Systèmes DSxClient and 3DSupport web portals.
• Minimal to no travel required.
  

SKILLS AND REQUIREMENTS

• Currently enrolled in a college or university engineering program.
• Experience with 3D CAD modeling; SOLIDWORKS preferred.
• Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic web-based services internally and with clients).
• Prior customer service experience is an asset.
• Forward-thinking troubleshooting skills and problem-solving abilities.
• Familiarity with various drafting standards and engineering practices an asset.
• Understanding of vast manufacturing terminology and processes an asset.
• Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
• Ability to work both independently and as part of a team is essential.
• Ability to manage multiple tasks and prioritize tasks is essential.

PERKS AND BENEFITS

• Hybrid Work Arrangements
• Flex PTO
• Competitive Group Benefits Plan
• Perkopolis Membership Access – Employee perk and discount programs.
• Wellness Program
• Social Events

COMPENSATION

• $45,000 per annum

This opportunity is to fill an existing vacancy

TriMech is an equal opportunity employer and all qualified applicants will receive consideration for employment without regardto race, color, religion, sex (including gender identity and sexual orientation), disability, age, national origin, or protect veteran status or any other protected status.