Client Success Account Manager, Digital Marketing

Sandi Crowther; Westville; On-site; CAD 55,000 - 75,000; Full time

Job summary

Sandi Crowther in Westville, NS is seeking a dynamic Account Manager to join our digital marketing agency. You will nurture client relationships, translate requirements into briefs, and coordinate across creative and digital teams.

The ideal candidate has a marketing, business or communications degree and at least two years' experience in account management or project coordination within an agency setting. Excellent communication and organisational skills are essential.

Qualifications

• Degree or diploma in Marketing, Business or Communications.
• At least 2 years' experience in account management or project coordination.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and deadlines in a fast-paced agency.
• Knowledge of digital campaigns and website projects is a plus.

Responsibilities

• Build and maintain strong client relationships, acting as the key point of contact for day-to-day communication, project updates and deliverables.
• Translate client requirements into clear, actionable briefs for creative and digital teams.
• Coordinate multiple projects, allocating tasks, managing priorities and ensuring deadlines are met.
• Monitor project progress, follow up on outstanding tasks and proactively resolve challenges.
• Review creative and digital deliverables to ensure quality, accuracy and alignment with client briefs.
• Manage client expectations, communicate project updates and coordinate feedback and revisions.
• Identify opportunities to improve processes, enhance client satisfaction and grow existing accounts.
• Work collaboratively with internal teams to ensure projects run efficiently and clients receive excellent service.

Skills

Client relationship mgmt

Communication skills

Time management

Project coordination

Proactive problem solving

Education

Marketing/Business/Communications degree

Tools

Project management tools

Job description

Sandi Crowther in Westville, NS is seeking a dynamic Account Manager to join our digital marketing agency. You will nurture client relationships, translate requirements into briefs, and coordinate across creative and digital teams.

The ideal candidate has a marketing, business or communications degree and at least two years' experience in account management or project coordination within an agency setting. Excellent communication and organisational skills are essential.