Client Success - Account Manager

Arcadis; Fredericton; On-site; CAD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Success Account Manager to enhance client service and satisfaction. This role involves building long-term relationships, addressing client concerns, and coordinating with internal teams to ensure seamless service delivery. The position offers a unique opportunity to contribute to sustainable solutions while working in a collaborative environment. Join a company that values diversity and inclusion, where your skills can make a meaningful impact on clients and the community. If you are self-motivated and passionate about client success, this role is perfect for you.

Qualifications

• Bachelor’s degree in business, marketing, or communication preferred.
• Proven experience in client-facing roles and account management.

Responsibilities

• Build and maintain strong, long-term client relationships.
• Coordinate with teams to resolve client issues effectively.
• Provide regular updates and insights to clients.

Skills

Account Management

Client Relationship Management

Analytical Skills

Problem-Solving

Active Listening

Customer-Centric Mindset

Team Collaboration

Self-Motivation

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communication

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

After establishing a strong and meaningful presence in Canada and the US with our existing clients—including Municipalities, Private Operators, Hospitals, Universities, and Airports—as well as Hotspot’s app users, the Client Success Account Manager will support the operations team by providing excellent service and support to clients. The goal of this position is to enhance and improve the service provided to our clients. The role reports directly to the Operations Director.

Role accountabilities:

1. Build and maintain strong, long-term relationships with clients.
2. Address client concerns or complaints promptly and effectively.
3. Coordinate with internal teams to resolve issues and ensure client satisfaction.
4. Provide regular updates, reports, and insights to clients regarding progress and outcomes.
5. Conduct discovery sessions to understand the new client’s goals and requirements.
6. Oversee setup, configuration, or customization of products or services for new clients.
7. Ensure all deliverables meet client expectations and specifications.
8. Serve as a point of contact during the initial implementation phase.
9. Conduct follow-up meetings after implementation to gather client feedback.
10. Provide status updates and progress reports to clients and internal stakeholders.

Qualifications & Experience:

1. Bachelor’s degree in business administration, marketing, communication, or a related field (preferred but not mandatory).
2. Proven experience as an Account Manager, Client Relationship Manager, or similar customer-facing role.
3. Experience managing multiple accounts simultaneously and delivering measurable results.
4. Empathy and active listening skills to understand client needs and concerns.
5. Ability to meet deadlines and manage deliverables for ongoing clients and new implementations.
6. Strong analytical and problem-solving skills.
7. Customer-centric mindset focused on delivering value and exceeding expectations.
8. Team player willing to collaborate with internal teams for seamless client experiences.
9. Self-motivated with a proactive attitude to own client accounts and drive results.

Why Arcadis?

We believe everyone’s contribution matters. Our skills-based approach allows you to harness your unique experience and expertise to shape your career and maximize our collective impact.

You’ll do meaningful work, helping deliver sustainable solutions for a more prosperous planet. Make your mark on your career, colleagues, clients, life, and the world around you.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We are committed to creating an inclusive environment where everyone can bring their best selves to work. We are an equal opportunity employer, strongly encouraging women, minorities, people with disabilities, and veterans to apply. Our policies prohibit discrimination based on race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship, veteran status, or any other legally protected basis.

Salary Range

The salary range for this position is $45,000 - $60,000. Actual salaries will vary based on location, skills, experience, and qualifications.