Client Strategy & Services

Operatic Agency; Hamilton; Hybrid; CAD 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits (medical, dent,

Vision, life and disability insurance

Job summary

Operatic Agency is a fast-growing creative agency in Hamilton, Ontario, seeking a strategic leader to guide client relationships and drive integrated marketing programs. You’ll translate business objectives into multidimensional campaigns and oversee cross-functional teams from concept to execution.

With 3–8+ years in agency or in-house marketing, you’ll build trusted partnerships, identify growth opportunities, and deliver measurable outcomes.

Qualifications

• Experience leading client relationships in agency or in-house marketing.
• Broad understanding of modern marketing including brand strategy, digital marketing, analytics, UX, SEO, paid media, content, and martech.
• Strong commercial acumen with ability to identify growth opportunities while balancing client success with profitability.

Responsibilities

• Build trusted relationships with clients and develop deep understanding of their business objectives.
• Translate business objectives into integrated marketing programs and actionable plans.
• Lead multidisciplinary teams to deliver campaigns from concept through execution.
• Guide client meetings, presentations, workshops, and strategic planning sessions.
• Maintain documentation, budgets, scopes, and risk management to ensure on-time, on-budget delivery.

Skills

Client relationships

Integrated marketing

Cross-functional leadership

Presentation skills

Education

Bachelor's degree in Marketing, Business, Communications, Advertising, or related field

Job description

Operatic Agency isn’t just another creative digital agency—we're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies for six years, we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you’re passionate about transforming ideas into impactful narratives, thrive in a dynamic, fast-paced environment, and are eager to make a difference, we want you on our team!

About the Role:

At Operatic, our Client Strategy & Services team leads the strategic direction, day-to-day management, and long-term growth of our client relationships. Acting as the connective tissue between our clients and internal teams, your role is to help clients solve business problems through thoughtful marketing solutions and flawless execution.

The perfect fit brings experience across a broad range of marketing disciplines and understands how research, communications, creative, technology, and omnichannel media work together to build brands, drive demand, and achieve measurable business outcomes. Whether your background is agency-side or leading marketing within a growing organization, you're able to translate business objectives into integrated marketing programs and confidently guide multidisciplinary teams from concept through execution.

You’ll serve as the strategic lead for your clients, responsible for understanding their business, identifying opportunities, and guiding the development of integrated marketing programs. Backed by the expertise of our Centre of Excellence, you'll lead a team of specialists to develop smarter solutions, stronger creative, and more effective campaigns.

Successful candidates will be placed into a Client Strategy & Services role that best aligns with their experience and capabilities. While the core nature of the work remains consistent across the team, progression brings more complex accounts, greater autonomy and client ownership, and increased commercial and leadership accountability.

What You’ll Do:

Become an Expert in Your Client’s Business

• Build trusted relationships with clients and develop a deep understanding of their business, markets, competitors, customers, and growth objectives.
• Identify new opportunities that advance their business objectives and strengthen our partnership.
• Become the primary advisor clients rely on for strategic guidance and marketing recommendations.

Develop Integrated Marketing Strategies

• Translate business objectives into integrated marketing strategies and actionable plans.
• Conduct audience, market, and competitive research to inform recommendations.
• Develop clear, insightful briefs that provide the strategic direction and context multidisciplinary teams need to deliver exceptional work around a shared vision.
• Use research, analytics, and performance insights to shape recommendations and optimize marketing programs.
• Identify new opportunities that expand client programs and deepen agency partnerships.

Orchestrate Cross-Functional Teams

• Bring together the right specialists across the agency to develop integrated marketing programs from concept through execution.
• Provide strategic direction throughout the project lifecycle while ensuring every discipline remains aligned with client objectives.
• Review deliverables to ensure every recommendation and execution reflects Operatic's standards for strategic thinking, creativity, and quality.

Guide Clients with Confidence

• Lead client meetings, presentations, workshops, and strategic planning sessions.
• Build lasting client relationships founded on trust, transparency, and measurable value.
• Identify opportunities to grow client partnerships through proactive recommendations and exceptional service.
• Represent Operatic during new business opportunities and client pitches.

Deliver Operational Excellence

• Lead project timelines, budgets, scopes, and resource planning to deliver successful outcomes for clients while maintaining agency profitability.
• Maintain the documentation, financial tracking, and operational systems that keep projects running smoothly.
• Anticipate challenges, proactively manage risk, and ensure projects remain on time and on budget.

Contribute Beyond Your Accounts

• Champion new ideas, tools, and ways of working that improve client outcomes and agency performance.
• Stay ahead of emerging marketing trends, technologies, and industry developments, applying new thinking to client strategies.
• Support a collaborative culture built on curiosity, accountability, and continuous improvement.

What You’ll Bring:

• Experience leading client relationships in either an agency or in-house marketing environment, with the ability to translate business objectives into integrated marketing programs.
• A broad understanding of modern marketing, including brand strategy, digital marketing, analytics, websites, UX, SEO, paid media, content, and marketing technology.
• Strong commercial acumen, with the ability to identify growth opportunities while balancing client success with agency profitability.
• Exceptional communication and presentation skills, with the confidence to advise senior stakeholders and facilitate meaningful discussions.
• Proven ability to lead multidisciplinary teams, align competing priorities, and deliver high-quality work in a fast-paced environment.
• Comfort navigating ambiguity, asking thoughtful questions, and bringing structure to complex marketing challenges.
• Curiosity, sound judgment, and a commitment to continuous learning in an industry that evolves quickly.
• Bachelor's degree in Marketing, Business, Communications, Advertising, or a related field.
• Typical 3-8+ years of experience in an agency (e.g., account manager, account supervisor, etc.) or in-house marketing role with increasing responsibility.

The level at which you join our Client Strategy & Services team will reflect your experience, capabilities, and demonstrated leadership.

Why Operatic Agency:

Competitive compensation and benefits.

This role offers a salary of $65,000-$100,000 CAD commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life and disability insurance, and mental health support.

Meaningful, complex work.

You’ll lead projects across a diverse portfolio spanning pharma, healthcare, and consumer brands—with real creative and technical depth. Every project is different, and the work genuinely matters to the clients and audiences it reaches.

A team that holds a high bar-and supports each other in meeting it.

We’re proud of our culture: collaborative, accountable, and driven by a shared standard of excellence. We recognize great work and celebrate the people behind it.

Real investment in your growth.

We offer mentorship, access to industry tools and training, and advancement pathways. You’ll be supported by senior leadership who want to develop you, not just deploy you.

Hybrid flexibility.

Our head office is based in Hamilton, Ontario, and we operate on a hybrid model: 2 days per week in the office, with the remainder remote. You’ll have a collaborative home base with room to focus on your own terms.

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Only those selected for next steps will be contacted.