Client Services Technologist

City Of Edmonton; Edmonton; Hybrid; CAD 66,000 - 83,000; Full time

Job summary

The City of Edmonton is seeking a Client Services Technologist to act as the primary link and project coordinator for maintenance and technical programs across City-owned and leased facilities. The role reports to the Supervisor of Client Services and collaborates with maintenance planners and user groups to set priorities and schedules while meeting service standards.

Responsibilities include evaluating demand work, monitoring preventative maintenance, and delivering cost and KPI reports.

Qualifications

• Two-year diploma in Construction Engineering Technology or Architectural Engineering Technology or related program.
• Minimum five years of facility maintenance or project coordination experience.
• Eligibility for registration as CET with ASET.
• Valid Alberta Class 5 Driver's License (or provincial equivalent).

Responsibilities

• Serve as primary liaison between Facility Maintenance Services and client groups.
• Review demand work and prioritize tasks with partners.
• Collaborate to review maintenance schedules and optimize preventative maintenance.
• Analyze maintenance activity, costs, and KPIs in SAP.
• Investigate and respond to facility maintenance inquiries and negotiate solutions.
• Provide feedback to improve service delivery and customer satisfaction.

Skills

Project coordination

Analytical skills

Stakeholder engagement

Communication skills

Time management

Education

Diploma in Construction Eng. Tech. or Architectural Eng. Tech.

Tools

SAP PM

Google Workspace

Job description

Job Number: 56336The City of Edmonton's Fleet and Facility Services team is seeking a Client Services Technologist to serve as the primary link and project coordinator for maintenance and technical programs across City-owned and leased facilities. Reporting to the Supervisor of Client Services, this role collaborates with maintenance planners and facility user groups to set priorities, align schedules, and meet service standards. Responsibilities include evaluating demand work, monitoring preventative maintenance, providing cost and KPI reports, and addressing operational inquiries to optimize service delivery and budgets. Working independently with minimal supervision, you will balance safety, costs, timelines, and stakeholder needs.What will you do?Serve as the primary contact between Facility Maintenance Services (FMS) and operational client groupsReview and evaluate demand work for facility modifications, prioritizing tasks in consultation with operational partners and supervisorsCollaborate with planners to review planned maintenance schedules, identify gaps, and optimize preventative maintenanceAnalyze maintenance activity, costs, and performance data within SAP, generating detailed financial and KPI reports for leadership and client groupsInvestigate and respond to facility maintenance concerns,and operational inquiries, negotiating solutions to resolve issues effectivelySupport maintenance work and align with service level agreementsAnalyze SAP reports of activities, cost and performance for review by the supervisor highlighting anomalies for FMS leadershipIdentify trends and improvements to recommend operational improvements for service deliveryParticipate and report on significant maintenance activities that may impact FMS operations and budgetConsult with client departments to establish the priority of maintenance/technical activities and projects in relation to their operationProvide feedback from clients to FMS on improvement of service delivery and customer satisfactionQualifications:Completion of a two (2) year diploma in Construction Engineering Technology, Architectural Engineering Technology, or a closely related engineering technology programA minimum of five (5) years of directly related experience in facility maintenance, technical project coordination, or building systemsEligibility for registration as a Certified Engineering Technologist (C.E.T.) with the Association of Science and Engineering Technology Professionals of Alberta (ASET)Valid Alberta Class 5 Driver’s License (or provincial equivalent)Assets:Active registration as a Certified Engineering Technologist (C.E.T.) with ASETDirect experience working within a municipal or public sector facility management environmentExperience working with building trades, contractors, and project management professionalsSkills required for success:Demonstrated knowledge of technical and engineering principles, trade practices, Alberta Building Code, Fire Code, and Occupational Health and Safety regulationsStrong proficiency with maintenance software and systems (such as SAP PM) and standard office productivity suites (such as Google Workspace)Exceptional communication and interpersonal skills to consult, negotiate, and build positive relationships with diverse collaboratorsStrong analytical ability to interpret complex technical specifications, evaluate budget reports, and identify operational trendsExcellent organizational and time-management skills to balance competing priorities, solve complex problems, and meet deadlines independentlyAlignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation and inclusionConditions of Employment:Eligibility to obtain and maintain a valid Alberta Class 5 Driver’s LicenseAbility to meet the physical requirements of the role, including wearing required Personal Protective Equipment (PPE) such as safety footwear, head protection, eye, and hearing protection when visiting facility sitesWork Environment:Primary work is performed in an office setting, supplemented by site visits to various City facilities and operational locationsNote: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits.Up to 1 Permanent full-time positionHours of Work: 33.75 hours per weekSalary Range: $47.562 - $59.969 (Hourly) $83,792.350 - $105,650.390 (Annually)Recruitment Consultant: NC/SOEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis NationClassification Title: Engineering Technologist IIPosting Date: Oct 27, 2026Closing Date: Nov 16, 2026 11:59:00 PM (ABT)Number of Openings (up to): 1 - Permanent Full-timeUnion : CSU 52Department: Fleet and Facility ServicesWork Location(s):Westwood Central Service Yard, 12304 - 107 St Edmonton T5G 2S7