Veterinary Client Service Representative

Veritas Veterinary Partners; Quinte West; On-site; CAD 62,000 - 71,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) retirement with company match

Paid time off

Parental leave (6 weeks)

Mental health support (Talkspace)

Pet discounts and Pet Insurance

Life insurance

Voluntary insurance options

Job summary

Veritas Veterinary Partners is seeking a Client Service Representative to join our expanding Denver specialty team in Wash Park, with training at Wheat Ridge Animal Hospital. The role focuses on front desk duties, scheduling, billing coordination, and client communication as we open a new specialty practice.

Compensation ranges from $21.00 to $24.00 per hour with a schedule Monday–Thursday, 8:00 AM–6:00 PM and potential weekend availability as the practice grows; training precedes opening in

Qualifications

• Previous experience in customer service required; veterinary or medical front‑desk experience preferred.
• Strong communication skills, both in person and over the phone.
• Ability to multitask and remain calm in a fast‑paced, specialty environment.
• Excellent attention to detail and organizational skills.
• Professional, compassionate, and client‑focused demeanor.
• Comfortable using computer systems for scheduling, billing, and medical records.
• Billing, accounts receivable, or pet insurance claims experience preferred.
• Comfortable discussing estimates and costs with clients in a clear, compassionate way.
• Team‑oriented with a positive attitude and willingness to learn.

Responsibilities

• Greet clients and patients in a professional, welcoming manner.
• Answer phones, schedule appointments, and manage referrals for surgical and specialty services.
• Accurately enter and maintain client and patient information.
• Prepare and review treatment estimates with clients, including surgical estimates and required deposits.
• Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies.
• Process payments, deposits, refunds, and account adjustments according to hospital policy.
• Assist clients with payment plans and third‑party financing options.
• Complete daily transaction reconciliation and end‑of‑day close‑out reports.
• Monitor accounts receivable and follow up with clients on outstanding balances.
• Assist clients with pet insurance claims and required documentation.
• Communicate clearly with clients regarding appointments, directions, and general service information.
• Support client education and follow‑up communication as directed by the medical team.
• Maintain a clean, organized, and efficient front desk and lobby area.
• Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience.

Skills

Customer service

Front desk

Communication

Scheduling

Billing

Teamwork

Multitasking

Client relations

Detail-oriented

Tools

Scheduling software

Billing systems

CRM

Job description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you’re passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well‑being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Denver Veterinary Specialists (DVS) is seeking a Client Service Representative to join our growing specialty team at our Wash Park location. Wash Park will open with surgery as its first specialty service and will expand to additional specialties as the practice grows. In addition to front desk duties, this role includes billing coordination responsibilities. This is an exciting opportunity to be part of a new specialty practice from the beginning, with training provided prior to the opening of our Wash Park location.

Compensation & Schedule

• $21.00 - $24.00 per hour, based on experience
• Monday through Thursday, 8:00 AM - 6:00 PM
• Availability to work weekends in the future as the practice grows

Training & Location Information

• The hired CSR will complete initial training at Wheat Ridge Animal Hospital. Training will continue until the opening of our Wash Park location.
• We plan to open with a target opening of December 2026

Qualifications

• Previous experience in customer service required; veterinary or medical front‑desk experience preferred
• Strong communication skills, both in person and over the phone
• Ability to multitask and remain calm in a fast‑paced, specialty environment
• Excellent attention to detail and organizational skills
• Professional, compassionate, and client‑focused demeanor
• Comfortable using computer systems for scheduling, billing, and medical records
• Billing, accounts receivable, or pet insurance claims experience preferred
• Comfortable discussing estimates and costs with clients in a clear, compassionate way
• Team‑oriented with a positive attitude and willingness to learn

Key Responsibilities

• Greet clients and patients in a professional, welcoming manner
• Answer phones, schedule appointments, and manage referrals for surgical and specialty services
• Accurately enter and maintain client and patient information
• Prepare and review treatment estimates with clients, including surgical estimates and required deposits
• Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies
• Process payments, deposits, refunds, and account adjustments according to hospital policy
• Assist clients with payment plans and third‑party financing options
• Complete daily transaction reconciliation and end‑of‑day close‑out reports
• Monitor accounts receivable and follow up with clients on outstanding balances
• Assist clients with pet insurance claims and required documentation
• Communicate clearly with clients regarding appointments, directions, and general service information
• Support client education and follow‑up communication as directed by the medical team
• Maintain a clean, organized, and efficient front desk and lobby area
• Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience

Benefits

• Highly competitive pay based on experience
• Medical, vision, and dental insurance options (some plans paid up to 100%)
• 401(k) retirement options with company match
• Paid time off—and time to enjoy it
• 6 weeks paid parental leave for full‑time team members
• Mental health support through Talkspace
• Pet discounts and Trupanion Pet Insurance
• Basic life insurance and additional voluntary insurance options

Location

• 300 East Alameda Ave., Denver, CO 80209

Base Pay

• $21—$24 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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