Client Services Representative II

Universityhealthnetwork; Toronto; On-site; CAD 40,000 - 41,000; Part time

Job summary

University Health Network (UHN) is seeking a Client Services Representative II in the Corporate Billing & Accounts Receivable group at Toronto Western Hospital. The role focuses on delivering timely, accurate customer service to patients, clinical departments and external partners while supporting revenue generation.

The position requires attention to detail, strong communication, and experience in patient admission/registration.

Qualifications

• High school diploma or equivalent required.
• Must be bondable.
• 2–4 years of related experience and/or 6–9 months on-the-job training.
• Knowledge of Microsoft Office or equivalent.
• Customer service experience required.
• Experience in patient admitting and registration is highly preferred.
• Prior Epic system experience is strongly preferred.
• Detail-oriented with strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment and drive continuous improvement.

Responsibilities

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains awareness of hospital bed inventory to facilitate revenue generation.
• Ensure accurate patient demographic data and timely reception services.
• Provide supervision to lower classified clerical staff where applicable.
• Perform unit-specific activities for efficient unit operations.
• Maintain filing and data retrieval systems, electronic and paper.
• Adhere to OHSA regulations and report hazards promptly.
• Collaborate across functions to perform cross-functional duties.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Union: CUPE TW Clerical

Number of vacancies : 1

New or Replacement Position: Replacement

Site: Toronto Western Hospital

Department : Finance, Corporate Billing & Accounts Receivable

Reports to: Supervisor, Financial Services

Hours: Variable as required

Wage Range : $29.28 - $30.10 per hour (Start rate in accordance with collective agreement)

Shifts: Days; Mon-Fri; 0830-1630

Status: Casual

Closing Date: September 17, 2026

Position Summary

UHN Corporate Billing & Accounts Receivable (CBAR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Client Services Representative II is an integral member of the team, responsible for providing timely, accurate, and professional customer service and support to patients, clinical departments, and external partners.

Duties

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains on-going awareness of Hospital-wide bed inventory and perform other relevant activities to facilitate optimum revenue generation.
• Ensures the provision of optimum customer service through the timely collection, verification and correction of patient demographic data.
• Ensures the provision of optimum customer service through the efficient delivery of reception service duties.
• Provides functional supervision to lower classified clerical position(s).
• Performs unit specific activities to ensure the efficient operation of the unit.
• Modifies and maintains electronic and paper information filing/retrieval systems and/or formats.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.
• Performs cross-functional duties as assigned and/or required.
• Performs other duties consistent with the job classification, as assigned and/or required, including, reconciling databases; following up with changes, as appropriate; assisting with staff orientation, etc.

Requirements

• At minimum completion of high school or recognized equivalent required.
• Must be bondable.
• 2 years to less than 4 years practical and related experience and/or 6 months to less than 9 months on the job training required.
• Knowledge of Microsoft Office or equivalent required.
• Customer service experience required.
• Previous experience in a patient admitting and registration environment is highly preferred.
• Prior experience reviewing patient accounts in the Epic system is also strongly preferred.
• Detail-oriented, adaptable, and possesses strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment, with a commitment to continuous improvement and service excellence.

Please be advised that a Criminal Record Check may be required of the successful candidate.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.

Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.