Client Services Manager

Shannex Incorporated; Sydney; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life insurance

RRSP with 5% match

Vacation accrual

Free onsite parking

WorkPerks discounts

Continuing education

Recognition program

Job summary

Shannex Incorporated is seeking a Temporary Full-time Client Services Manager (LPN) in Sydney, Nova Scotia. You will provide clinical leadership to the care team, oversee resident assessments, and support recruitment and development of staff in a supportive retirement living environment.

The role emphasizes safety, regulatory compliance, and continuous improvement, with opportunities to contribute to quality initiatives and patient advocacy within Parkland Cape Breton.

Qualifications

• LPN diploma or equivalent, with current provincial registration.
• Minimum five years of nursing experience.
• CPR and Emergency First Aid certification required.
• Criminal record and vulnerable sector checks where applicable.
• Experience in supervisory role in health care or seniors living environment.
• Personal computer skills with related software applications.
• Specialized courses such as Foot Care, Palliative Care, Venipuncture considered assets.
• Alzheimer’s/Dementia care course considered asset.

Responsibilities

• Provide clinical oversight and leadership to the care/service team.
• Direct resident health assessments to maintain quality of life.
• Assist in recruitment, orientation, and professional development of team members.
• Provide leadership to and supervise employees in the area of responsibility.
• Ensure compliance with brand standards, policies, and regulatory requirements.
• Maintain regular communication with teams through meetings and briefings.
• Oversee professional development of all team members.
• Implement recommendations from quality improvement programs.
• Lead infection control and nursing quality improvement initiatives.
• Ensure data collection and root cause analysis.
• Promote safety culture and address unsafe practices.
• Respond to inspections and licensing reports.
• Perform additional duties as assigned.

Skills

Nursing experience

Supervisory experience

CPR & Emergency First Aid

Computer skills

Pharmacology knowledge

Education

LPN diploma or equivalent

Current LPN registration

Continuing education courses (Foot Care, Palliative Care, Venipuncture)

Dementia care course (asset)

Tools

Healthcare software

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Temporary Full-time Client Services Manager (LPN) to join our Parkland Cape Breton team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices
• Supports, promotes and evaluates resident care from an Allied health perspective.
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option
• Assists in the recruitment, orientation, training and professional development of team members
• Provides leadership to and direct supervision of employees in the area of responsibility
• Ensures compliance with organizations brand standards, policies, and regulatory requirements
• Ensures regular and consistent communication by holding team talks, departmental meetings, etc.
• Manages the professional development of all team members in area of responsibility.
• Responds to and implements the recommendations resulting from organizational brand integrity and quality improvement programs
• Administers and evaluates special programs such as infection control, nursing quality improvement and utilization review
• Ensures accurate collection and root cause analysis of data
• Ensures resident safety by ensuring team members follow and apply all standard operational procedures, safe work practices and training provided
• Intervenes and addresses inappropriate or unsafe team member activity
• Responds to government inspection/investigation reports and maintains licensing standards
• Promotes and leads a safety culture
• Additional duties as assigned/required

About You

• LPN diploma; or equivalent
• Current registration with provincial LPN regulatory body
• Minimum five (5) years nursing experience
• Pharmacology and Physical Assessment course (if not completed during diploma)
• Current CPR & Emergency First Aid certification required
• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment
• Experience in a supervisory/leadership role in a health care service or seniors living environment.
• Personal computer skills in the use of related software applications
• Specialized courses such as: Foot Care, Palliative Care, Venipuncture considered an asset
• Alzheimer’s Disease or another Dementia Care Course considered an asset

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.