Client Services Manager

Lifemark; Calgary; On-site; CAD 70,000 - 95,000; Full time

Job summary

Lifemark, a leader in healthcare services, is seeking a Clinical Services Manager for their Calgary office. The ideal candidate will have a background in rehabilitation and insurance, focusing on delivering exceptional customer service and managing key client relationships. This role involves developing trust with referral sources and ensuring high-quality service delivery across divisions.

Qualifications

• 3-5+ years experience in rehabilitation/assessments focusing on Life and Health insurance.
• Clinical/rehabilitation or insurance industry background is essential.
• Strong knowledge of industry legislation and regulations.

Responsibilities

• Develop and manage key customer relationships and accounts.
• Monitor customer satisfaction and referral trends.
• Provide quality assurance reviews of service delivery.

Skills

Customer Service

Analytical Thinking

Problem Solving

Communication

Education

University degree in a relevant healthcare domain

Tools

MS Word

Excel

PowerPoint

Databases

Job description

Clinical Services Manager Full Time Position

Lifemark Health Group is seeking a healthcare professional to work as a Clinical Services Manager, responsible for being the key representative of our organization with both provincial and national customers.

To excel in this role, you have a passion for providing excellent customer service at all levels and you truly embrace the customer comes first mindset. You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Excel, PowerPoint and databases.

Strong knowledge of industry relevant legislation and regulations is vital in providing direction and support to customers and our internal operations teams. You rely on your healthcare background to offer guidance and solutions to all of our key external and internal stakeholders.

Responsibilities include:

• Develop, manage and nurture key customer relationships and accounts, ensuring that front line teams are meeting/exceeding the expectations
• Establish a trusted advisor role with referral sources and provide consistent, superior relationship management
• Monitoring customer satisfaction/feedback and referral/revenue trends
• Ensuring the highest level of service delivery from clinical intake to service delivery
• Providing quality assurance review of expected quality levels
• Liaising directly with referral sources on each file, coordinating meetings/updates and offering clinical support, clinical and operational teams to support delivery of services across all divisions
• Coordination and participation in educational seminars for both customers and internal staff
• Assisting in the completion of quotations for projects and request for proposals
• Identifying new opportunities with both existing and new customers

Qualifications:

• 3-5+ years experience working in rehabilitation/assessments with a focus on the Life and
• Health/Group Disability insurance sector
• A university degree in a relevant healthcare domain (i.e. Applied Health, Kinesiology, Health
• Sciences, Disability Management)
• Clinical/rehabilitation or insurance industry background
• Excellent problem solving and analytical skills, ability to resolve complex issues or problems surfaced by
• customers and/or the internal team

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca