Client Services & Delivery Manager

Box of Crayons; Canada; Remote; CAD 80,000 - 90,000; Full time

Job summary

Box of Crayons, a Toronto-based learning and development company, is seeking a Client Services & Delivery Manager. This role involves managing client engagements to ensure service excellence and thorough project delivery. Ideal candidates will have a strong client service background, exceptional communication skills, and project management expertise. Join a mission-driven team that values curiosity and transformation in workplace training.

Benefits

Unlimited vacation time

Four-day work week

Group benefits

Parental leave top-up

Qualifications

• 5+ years of experience in the Learning & Development space.
• Superior client service track record with proactive communication.
• Practical project management expertise in a fast-paced environment.

Responsibilities

• Manage project delivery from sales handover to completion.
• Coordinate internal teams for timely and successful delivery.
• Act as the primary client contact to manage expectations and logistics.

Skills

Client service

Project management

Communication

Organizational skills

Systems Savvy

Tools

HubSpot

LMS

Content Controller

Zoom

Job description

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We’re looking for a Client Services & Delivery Manager to join our Product Team!

About Us:

Box of Crayons is a Toronto-based learning and development company. We partner with large, global organizations to offer practical, interactive, and transformative learning experiences. Curiosity is our specialty– we believe that developing curiosity in individuals creates strong businesses with healthy and connected workplace cultures.

About the Role:

We are seeking a full-time Client Services & Delivery Manager to join our Product Team. In this role, you’ll play a critical role in ensuring that every client engagement is executed with excellence. This hands-on role executes the full lifecycle of learning experience delivery — from sales handover, through delivery, and completion. The Customer Service & Delivery Manager ensures that contractual obligations are met, client expectations are exceeded, and internal teams are aligned and supported throughout the process. If you embody a service mindset and thrive on creating seamless experiences for clients and delivery partners alike, read on.

Key Responsibilities:

Learning Experience Delivery & Coordination

• Complete structured handover from the Account Executive upon deal closure.
• Create and manage all deliverables in HubSpot, ensuring alignment with contract terms.
• Project manage internal teams (Facilitators, Product, Sales, Finance, etc.) to ensure on-time, on-budget delivery.
• Scheduling Facilitators and Moderators.
• Preparing and dispatching materials.
• Managing Zoom/virtual learning experience setup and tech checks.
• Setting up and managing On-Demand experiences in the LMS.
• Lead delivery kick-off meetings with clients and internal teams.
• Setup up deliveries in Asana and keep project management records up to date

Client Communication & Experience

• Provide sales support and delivery-focused direction to Sales as needed
• Act as the primary client contact post-sales handover
• Liaise with clients to confirm learning experience details, manage expectations, and provide logistics.
• Prepare clients for learning experiences by sharing pre-learning experience communications, marketing materials, and delivery expectations.
• Facilitate tech checks to ensure smooth virtual deliveries.
• Attend briefing calls and provide logistics support to Facilitators and Moderators.

Learning Experience Management & Reporting

• Track all learning experience logistics and delivery details pre- and post-delivery.
• Manage and update internal systems (HubSpot, LMS, Content Controller) to ensure accurate tracking and reporting.
• Coordinate post-learning experience activities, including:
• Managing client evaluations and creating results reports for Sales
• Sharing key metrics and insights internally.
• Manage version control, licensing, advanced configurations, preview links, and reports within the Content Controller platform.

Cross-Functional Collaboration & Support

• Work closely with Finance to align invoicing, revenue recognition, and facilitator payments with delivery schedules.
• Support Learning Experience Leader accreditation processes, including scheduling observations and co-facilitations.
• Provide logistical support to Product and internal team members as needed.
• Contribute to continuous improvement efforts within the Product Team.
• Participate in additional projects and duties as assigned.

Our ideal candidate has:

• 5+ years of experience in the Learning & Development space.
• A superior client service track record, acting as a professional and proactive communicator with a strong focus on client experience and satisfaction.
• Practical project management expertise including strong organizational and planning skills, and the ability to manage multiple projects and stakeholders simultaneously.
• Systems Savvy - comfort and experience with CRM (HubSpot), LMS platforms, Content Controller, and virtual delivery tools (Zoom or similar). Proven ability to learn new tools and apps on the fly.
• Proven continuous improvement experience - demonstrates curiosity and initiative to improve processes, tools, and the client experience.

You are:

• A problem solver - Resourceful, adaptable, and able to manage unexpected issues or changes calmly and effectively.
• An expert communicator - Clear, professional written and verbal communication skills.
• Collaborative - Ability to lead without authority and work effectively with cross-functional teams, both internally and externally.
• Detail-Oriented - Meticulous in managing learning experience logistics, documentation, and reporting.
• Time Management Rockstar - Ability to prioritize effectively in a fast-paced, deadline-driven environment.

At Box of Crayons, we’re looking for people who are:

• Aligned to and excited about our mission and values
• Insatiably curious, always asking more questions and seeking better answers
• Driven and ambitious, but also buoyant, creative, and scrappy

Studies suggest that women and people of colour might be less inclined to apply for roles if they don’t meet every qualification. We’re looking for the best candidate for the job, and that could be you, even if you don’t meet every qualification listed. We especially want to hear from you if you believe in the power of curiosity in creating a better workplace and world.

Why be part of our team?

Box of Crayons is a unique place. We are a fully remote and distributed company, with “Crayons” spread across Canada. We offer awesome perks like unlimited vacation time, a four-day work week, group benefits, a parental leave top-up and the pleasure of being surrounded by inspiring colleagues and clients who share the same mission: to unleash the power of curiosity.

HIRING PROCESS & DETAILS

Location: We are a distributed workforce with people located across Canada. We ask that only applicants eligible to work and based in Canada apply.

Reporting: This role reports to the VP of Product.

Our Hiring Process:

To give you more insight into what to expect, qualified, selected candidates will have:

• 20-30 minute phone call covering the basics of the role and our company, and a high-level overview of your past experiences, goals and interest in this role.5-6
• A video interview with the BoC Product team to dive deeper into your experiences, goals and design approach.
• Interview with cross-functional colleagues, includes a presentation of a case study prepared by the candidate.
• References checked for the successful candidate(s).

Projected Start Date: August 2025

Salary Range: $80,000 to $90,000 CAD

If this is not the role for you but you know of someone who would be the perfect fit, please feel free to share!

Box of Crayons is committed to a culture of diversity, we actively welcome and encourage people who self-identify with minority groups to apply. We are committed to human flourishing and stand in support of racial equality, diversity, accessibility and inclusion for all. We strive to provide an environment and hiring process that is inclusive and accessible. If you require accommodation at any stage in the recruitment process, please let us know and we will work with you to make sure your needs are met.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

• Industries

  Professional Training and Coaching

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