Service Delivery Manager

Paladin Airport Security Services; Grande Prairie; On-site; CAD 65,000 - 85,000; Full time

Job summary

Paladin Airport Security Services is hiring a full-time Service Delivery Manager at Grande Prairie Airport. The role involves overseeing screening operations, fostering a positive and inclusive workplace culture, and managing a dedicated team of Screening Officers. Ideal candidates will have a background in business administration or related fields, leadership experience, and a commitment to operational excellence.

Benefits

Top industry wages

Career advancement opportunities

Qualifications

• Must have at least three years of experience in a protective service leadership role.
• Ability to acquire Transport Canada Security Clearance is required.
• Fluency in French is considered an asset.

Responsibilities

• Overseeing screening operations and leading a team of Screening Officers.
• Achieving daily KPIs and ensuring compliance with SOPs.
• Conducting regular performance reviews and addressing operational issues.

Skills

Leadership

Communication

Client Service

Operational Focus

Problem Solving

Education

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field

Two years of post-secondary education combined with supervisory experience

Tools

Office software (Word, Excel, PowerPoint)

Job description

We are currently hiring a full-time Service Delivery Manager based out of the Grande Prairie Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career

What do Service Delivery Managers do?

• Overseeing screening operations at various checkpoints in their designated airport
• Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
• Take an ownership role in screening checkpoint operations and screening compliance
• Build and maintain strong customer relationships with the stakeholders within aviation security
• Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
• Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
• Lead and mentor Screening Officers, promoting an engaged and motivated workforce
• You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture
• Conduct regular performance reviews and recommend employee recognition programs
• Apply corrective measures following the progressive discipline process when and as needed
• Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
• Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
• Conduct workplace investigations with guidance from People & Culture and the senior leadership team
• Perform essential administrative tasks in alignment with daily operations
• Actively performance manage screening officers

What you bring to PASS :

• Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory / managerial experience in a customer service, operational, or unionized environment
• Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
• Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
• Knowledge of relevant security and employment legislation
• Strong operational focus, ability to work under pressure and provide creative solutions
• Proficiency in using office software such as Word, Excel and PowerPoint
• Willingness to work irregular hours, shift work, and attend incidents after hours
• Strong communication, leadership, client service, and persuasive skills
• Fluency in French is an asset

PASS2

This posting will be open until filled.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

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