Contract Coordinator, Bell Mobility

EPIC Information Solutions Inc.; Montreal; Remote; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Contract Coordinator to enhance enterprise-scale customer solutions. This role involves managing contracts, ensuring compliance, and collaborating with various teams to deliver exceptional service. You'll leverage your expertise in contract management and Salesforce to drive efficiency and effectiveness in a fast-paced environment. Join a forward-thinking company that values diversity and offers a supportive workplace where you can thrive and make a meaningful impact. With a commitment to innovation, this opportunity promises professional growth and a chance to contribute to cutting-edge solutions.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

35% Discount on Services

Qualifications

• Minimum of two years experience in Wireless Client Care.
• In-depth knowledge of NM1 billing system and Salesforce tool.

Responsibilities

• Analyze compliance of contracts and amendments submitted by the Sales team.
• Interact with internal stakeholders to ensure adherence to contract clauses.

Skills

Contract Management

Salesforce

Interpersonal Skills

Bilingual (English and French)

Problem Solving

Education

Bachelor's Degree

Tools

NM1 Billing System

Salesforce

Job description

Req Id:423025

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Position: Contract Coordinator, Bell Mobility
Job Status: Regular Full-Time
Job Location: 1 Carrefour Alexander Graham Bell, Verdun (QC), 5099 Creekbank Rd, Toronto (ON)

Reporting to Bell Mobility’s Wireless Client Care manager, the selected candidate will be responsible for implementing contracts and amendments signed by our Medium and Enterprise clients. In addition, they will answer to calls and emails from our internal customers.

Key Responsibilities

• Analyze compliance of contracts and amendments submitted by the Sales team to the Contract Desk
• Answer by phone and email to contract management requests
• Use established processes to implement new pricing in our billing system
• Interact with a number of internal stakeholders to ensure adherence to approved contract clauses
• Responsible for custom pricing orders approved by the Pricing team
• Conduct root cause analysis and research in complex situations

Critical Qualifications

• Minimum of two year experience in the Bell Mobility Wireless Client Care teams
• In-depth knowledge of the NM1 billing system and the Salesforce tool (mandatory)
• Superior knowledge of WCC processes and procedures
• Ability to manage priorities and time
• Effective interpersonal and communication skills
• Knowledge of English and French required:In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Ability to make sound decisions, solve problem, and ability to work well under pressure
• Must have proven leadership skills, be able to communicate and represent Wireless Client Care in a professional and effective manner

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status:Regular - Full Time

Job Location: Canada : Quebec : Montreal, Ontario : Toronto
Work Arrangement: Remote
Application Deadline: 05/13/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,QC, Montreal, ON, Toronto

Bell,one of Canada's Top 100 Employers.