Client Services Coordinator

Lifemark Health Group; Calgary; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health and dental coverage

Employee Assistance Program (EAP)

Shoppers Drug Mart discount (employee)

Employee Stock Purchase Plan (ESPP)

Paid vacation and wellness days

Annual education allowance

Job summary

Viewpoint Calgary is seeking a Client Services Coordinator to serve as the primary contact for clients and assessors, handling scheduling, file management and data entry with accuracy.

The role requires strong communication, multi-tasking and professional service delivery in a busy, in-person environment at 37 Quarry Park Blvd SE, Calgary. Experience in medical or legal administration is an asset.

Qualifications

• Post-secondary education or college program completed.
• Experience in client service or administrative role preferred in insurance/health care.
• Strong computer skills: MS Office, Outlook, Internet, Adobe Acrobat.

Responsibilities

• Schedule Independent Medical Evaluation (IME) appointments and maintain organizational databases.
• Distribute consultant files and assist examinees with forms as needed.
• Greet and direct examinees; coordinate courier deliveries and file documentation.
• Provide administrative support to consultants, management and staff and maintain records.

Skills

Communication

Multi-tasking

Administrative skills

MS Word

Excel

Database usage

Medical terminology

Education

Post-secondary education

Tools

MS Office

Outlook

Adobe Acrobat

Database management

Job description

Client Service Coordinator

Location: Viewpoint Calgary

37 Quarry Park Blvd SE, Suite - 160, Qualico Parkside, Calgary, Alberta, T2C 5H9

Status: Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Responsibilities

• Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Maintain accurate records
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Working with national accounts and facilitating Independent Medical Evaluation appointments
• Triage and coordinate files, ensuring appropriate service is being provided
• Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
• Screening for conflict of interest and advising the appropriate parties when this arises
• Scheduling the service(s) with our roster of medical and paramedical assessors
• Booking secondary service providers when necessary (e.g. transportation, interpretation).
• Creating notifications consistent with our Service Level Agreements (SLAs)
• Producing the relevant directives for the assessor(s)
• Meeting deadlines
• Data entry and data accuracy
• Customer service
• Other duties as assigned.

Qualifications

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset
• Strong customer service orientation
• Strong attention to detail
• Mature and strong work ethic
• Proven organizational and multi-tasking skills

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence