Client Services & Clinic Admin Specialist

Demant Polska; Ottawa; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

10 days vacation (PTO)

RRSP Matching

Healthcare & Dental

Training & development

Employee discounts

Job summary

HearingLife Canada in Ottawa is seeking a Client Service Administrator to join our team. You will be the first point of contact for clients, greeting them warmly and handling inquiries, appointments, and basic administrative tasks to keep the clinic running smoothly.

The role emphasizes customer care, scheduling, and supporting clinicians with files, stock, and events. A positive, people-first attitude and at least 2 years in customer service are essential.

Qualifications

• At least 2 years of customer service experience.
• Experience in Microsoft Excel.

Responsibilities

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care and warm, professional communication.
• Appointment Scheduling: Manage clinician schedules, book appointments, and coordinate follow-ups to ensure smooth operations.
• Clinic Maintenance: Keep the clinic tidy and welcoming, ensuring supplies are stocked and areas are organized.
• Administrative Support: Maintain client files, manage stock orders, and support daily clinic operations.
• Accounting & Insurance: Process payments, track claims, and assist with accounts receivable and inventory.

Skills

Customer service

Organization

Microsoft Excel

Tools

Microsoft Excel

Job description

HearingLife Canada in Ottawa is seeking a Client Service Administrator to join our team. You will be the first point of contact for clients, greeting them warmly and handling inquiries, appointments, and basic administrative tasks to keep the clinic running smoothly.

The role emphasizes customer care, scheduling, and supporting clinicians with files, stock, and events. A positive, people-first attitude and at least 2 years in customer service are essential.