Client Care & Scheduling Coordinator

Demant Polska; Selkirk; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

PTO + wellness days

RRSP matching

Health & dental

Training & development

Perkopolis discounts

GoodLife Fitness discounts

Job summary

HearingLife Canada is seeking a Client Service Administrator to greet clients, manage inquiries, and support clinic operations. You will coordinate appointments, maintain files, and assist clinicians with daily tasks to ensure a smooth patient journey.

The role focuses on delivering exceptional customer care in a fast-paced clinic environment, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Manage clinician schedules, book appointments, and coordinate follow-ups.
• Keep the clinic tidy and stocked, ensuring a welcoming environment.
• Maintain client files, manage stock orders, and support clinic operations.
• Handle payments, insurance claims, and accounts receivable.

Skills

Customer service

Organization

Prioritization

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to greet clients, manage inquiries, and support clinic operations. You will coordinate appointments, maintain files, and assist clinicians with daily tasks to ensure a smooth patient journey.

The role focuses on delivering exceptional customer care in a fast-paced clinic environment, with opportunities for professional development and a comprehensive benefits package.