Client Services Centre (CSC) Support Assistant, 100% Term (External Posting - for ESP Casuals/Terms)

Ottawa-Carleton District School Board (OCDSB); Ottawa; On-site; CAD 50,000 - 61,000; Full time

Job summary

The Ottawa-Carleton District School Board (OCDSB) is seeking a creative, dynamic Client Services Centre Support Assistant to join our information technology team at the OCDSB Administration Building.

Under the direction of the Team Lead, Client Services, you will support board personnel by responding to IT requests, maintaining ticket workflows, installing software and hardware, and assisting with laptops, tablets, smartphones, Chromebooks, and desktops.

Qualifications

• Completion of a college diploma in Computer Science, Technology, or Business with at least 1 year related experience.
• Experience with Ivanti ITSM, Remedy or similar help desk software.
• Ability to diagnose and resolve software/hardware issues on Apple, Google and Microsoft devices.
• Knowledge of backup methods, network usage and server management.
• Data entry and documentation skills for installation instructions.
• Familiarity with board policies and procedures.
• Strong communication and time management to handle multiple priorities.

Responsibilities

• Respond to information technology support requests from Board personnel.
• Maintain and utilize the Client Services ticket system.
• Install software and perform hardware setups (laptops, tablets, smartphones, Chromebooks, desktops).
• Assist in network tasks and device configurations.
• Provide guidance and documentation to end users.

Skills

Analytical and troubleshooting

Interpersonal and communication

Organization and time management

Initiative and independence

Ability to learn new technology

Education

College diploma in Computer Science/Technology/Business

Tools

Ivanti ITSM

Remedy

Apple devices

Google devices

Microsoft devices/apps

Job description

External Posting - applications from approved casual and term ESP employees and external candidates. (Regular (permanent) ESP employees must apply to the Internal posting)

About the OCDSB:

The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.

We are seeking a creative, dynamic, committed professional to join our team:

CLIENT SERVICES CENTRE (CSC) Support Assistant

Location: OCDSB Administration Building; 133 Greenbank Road, Nepean ON

Position Status: 1.0 Term Assignment to December 31, 2026

Hours of Work: Monday to Friday, 35 hours per week

Affiliation: OSSTF District 25 - Educational Support Professionals (ESP)

Salary range: $49,556 to $61,287 (Level 5)

Job Summary

Under the direction of the Team Lead, Client Services, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Client Services ticket system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.

Qualifications

• Completion of a community college diploma in Computer Science, Technology, or Business with a minimum of 1 year related experience. An equivalent combination of education and experience may also be considered.
• Experience using software such as Ivanti ITSM, Remedy, or similar help desk software.
• Analytical and troubleshooting skills to identify, configure, and solve computer software/hardware problems. Specific experience with Apple, Google, and Microsoft devices and applications.
• Knowledge with operating systems back-up methods, network usage, and server management
• Technical skills to assist in the evaluation of computer applications.
• Keyboarding skills for data entry; writing skills to assist in the writing of application installation instructions.
• Knowledge of relevant Board policies and operational procedures.
• Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
• Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands
• Initiative and judgement skills; ability to learn new material and technology without instruction; and ability to work independently, with minimal supervision.

We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.

If you require accommodations at any point in the selection process, please send an email to [e-mail] at any time.