Client Services Advisor

Jobtailor; Toronto; On-site; CAD 48,000 - 60,000; Full time

Job summary

Jobtailor is seeking an Admissions Support Specialist to handle inquiries, explain admissions policies, and manage application records in a post-secondary setting. The role emphasizes high-quality customer service and accurate data handling in a fast-paced environment.

Based in Toronto, the position requires collaboration with staff, attendance at university events, and the ability to adapt to evolving procedures while maintaining confidentiality and professionalism.

Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of two (2) years' experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution.
• Experience applying admissions policies and strong understanding of undergraduate and second entry programs.
• Excellent customer service skills, with tact and diplomacy when dealing with students, staff, diverse applicant populations, and upset or irate clients.
• Familiarity with the university's student information systems or a comparable system.
• Advanced computer skills, including word processing, creating and manipulating spreadsheets, and navigating multiple websites and systems concurrently.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Ability to adapt quickly and accurately to new procedures and changing conditions.
• Ability to use independent judgement and discretion when responding to enquiries.
• Ability to maintain composure under pressure.
• Experience working with education systems worldwide is an asset
• Experience with document management systems is an asset

Responsibilities

• Act as the first point of contact for general enquiries
• Respond to inbound telephone and email enquiries related to admissions, financial aid, and awards
• Provide detailed information on processes, policies, procedures, financial aid issues, financial awards, and admission requirements
• Respond to enquiries within the defined scope and redirect non-standard, difficult queries as appropriate
• Troubleshoot and resolve routine issues
• Respond to complaints and assess whether escalation to the supervisor is required
• Review admission applications for completeness
• Update application statuses in the admissions system and applicant portal
• Update and maintain database records
• Provide non-supervisory administrative guidance and day-to-day on-site support
• Support training as a resource to others
• Attend the Universities Fair and designated on-campus University Open Houses as required

Skills

Customer service

Communication skills

Organizational skills

Tact and diplomacy

Maintaining composure under pressure

Education

Bachelor's Degree or equivalent

Tools

Student Information Systems

Word Processing

Spreadsheet Software

Job description

• Act as the first point of contact for general enquiries


• Respond to inbound telephone and email enquiries related to admissions, financial aid, and awards


• Provide detailed information on processes, policies, procedures, financial aid issues, financial awards, and admission requirements


• Respond to enquiries within the defined scope and redirect non-standard, difficult, or complex queries as appropriate


• Troubleshoot and resolve routine issues


• Respond to complaints and assess whether escalation to the supervisor is required


• Review admission applications for completeness


• Update application statuses in the admissions system and applicant portal


• Update and maintain database records


• Provide non-supervisory administrative guidance and day-to-day on-site support


• Support training as a resource to others


• Attend the Universities Fair and designated on-campus University Open Houses as required

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience


• Minimum of two (2) years' experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution


• Experience applying admissions policies and strong understanding of undergraduate and second entry programs


• Excellent customer service skills, with tact and diplomacy when dealing with students, staff, diverse applicant populations, and upset or irate clients


• Familiarity with the university's student information systems or a comparable system


• Advanced computer skills, including word processing, creating and manipulating spreadsheets, and navigating multiple websites and systems concurrently


• Excellent oral and written communication, interpersonal, and organizational skills


• Ability to adapt quickly and accurately to new procedures and changing conditions


• Ability to use independent judgment and discretion when responding to enquiries


• Ability to maintain composure under pressure


• Experience working with education systems worldwide is an asset


• Experience with document management systems is an asset

Core Competencies

Demonstrates expertise in admissions processes and policies within a post-secondary educational institution, providing exceptional customer service and support to diverse applicant populations. Proficient in managing inquiries, maintaining database records, and adapting to changing conditions while ensuring compliance with institutional standards.

Highest-signal resume keywords

• Bachelor's Degree


• Admissions Policies Application


• Customer Service Skills


• Student Information Systems Familiarity


• Advanced Computer Skills

ATS Optimization Keywords

Hard Skills

• Admissions Process Knowledge


• Database Management


• Document Management Systems


• Policy Explanation


• Application Review

Soft Skills

• Excellent Communication Skills


• Interpersonal Skills


• Organizational Skills


• Tact and Diplomacy


• Ability to Maintain Composure Under Pressure

Industry Keywords

• Post-Secondary Education


• Financial Aid


• Admissions Requirements


• Diverse Applicant Populations


• Education Systems Worldwide

Tools & Technologies

• Student Information Systems


• Word Processing Software


• Spreadsheet Software