Client Services Administrator

University of Alberta Careers; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

University of Alberta Careers is seeking a Parking Services supervisor for an in-person role at North Campus Edmonton. The position oversees the primary service delivery functions for Parking Services, supervises front-office staff, and handles administrative and financial tasks such as customer accounts and permit processing.

The role requires delivering high levels of customer contact and supporting all areas of the University's parking operations with a focus on service standards and

Qualifications

• Experience in customer service and dealing with high-contact roles.
• Experience supervising front-office staff and managing service delivery.
• Ability to maintain customer accounts and process parking permits.

Responsibilities

• Oversee primary service delivery functions for Parking Services.
• Supervise Parking Services' front-office staff.
• Maintain customer accounts and process parking permits.
• Provide ongoing support to all areas of the University's parking operations.

Skills

Customer service

Staff supervision

Administrative skills

Financial administration

Parking operations

Job description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is in-person at North Campus Edmonton.

The position oversees the primary service delivery functions for Parking Services, supervises Parking Services' front-office staff, and performs a variety of administrative and financial functions; this position is responsible to maintain Parking's customer accounts, develop, champion and maintain customer service standards and service delivery, and oversee the preparation and delivery of parking permits and provides significant ongoing support to all areas of the University's parking services operations. There is a very high level of customer contact is integral to the responsibilities of this position, and the incumbent is faced with a wide and complex range of working situations.