Client Service Coordinator (Healthcare)

RANA Respiratory Care Group; Regina; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & dental benefits

3 weeks vacation

Annual bonus

RRSP matching

Employee and family assistance program

Careica Gives volunteerism

Employee discounts

Job summary

RANA Respiratory Care Group in Regina, Canada is seeking a Client Service Coordinator to support patients through their health journey with empathy and efficiency. You will manage communications via phone, email, or chat, coordinate scheduling, update client files, and collaborate with care teams across departments to keep operations running smoothly.

A high school diploma and exceptional customer service are required; medical office education or experience is welcomed, with proficiency in MS

Qualifications

• Completion of high school.
• Exceptional customer service skills.
• Medical office education or experience welcomed.
• Well organized and tech savvy (MS Office).

Responsibilities

• Provide calm, personalized assistance to clients via phone, email, or chat.
• Coordinate scheduling, update client files, analyze insurance options, and support care teams.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

MS Office

Job description

ARE YOU READY TO LOVE WHERE YOU WORK AND WHAT YOU DO?

Impactful companies are built by extraordinary people - period. We know that when you love your work, our clients win, so we maximize your potential and workplace happiness from day one with:

• Ideal work-life balance working Monday to Friday, DAYS!
• Competitive pay plus merit increases
• Annual cost-of-living adjustments
• Health & dental benefits / Employee and family assistance program - available immediately
• 3 weeks vacation increasing with tenure, plus personal leave and sick time - available immediately
• Employee and family discounts
• Annual bonus
• RRSP matching
• The opportunity to represent a company who makes a real difference in the community through our Careica Gives volunteerism and corporate donations initiative https://careicahealth.com/careica-gives/
• The opportunity to work in a collaborative, client-focused and fun-loving culture rooted in caring (we don’t just say it - we live it)

This is a career for those who love guiding others through their health journey and are blessed with the gift of organization. Our purpose is "Helping people live their best lives" and we are fulfilled when we improve the health and well-being of our clients.

TELL ME MORE ABOUT THE ROLE:

To an oxygen client, interacting with our company feels effortless. Whether they reach out via phone, email, or chat, they experience a seamless resolution. They receive clear answers, empathetic support, and prompt turnarounds that make their health journey easier.

But behind that customer-facing interface? It is a dynamic logistics hub operating with absolute focus and speed.

Our Client Service Coordinators straddle two demanding worlds simultaneously. They perform a continuous, high-stakes balancing act to keep our operations fluid:

• Calm and reassuring assistance: Delivering patient, articulate, and highly personalized assistance to a client who needs a problem solved right now.
• Problem-solving behind the scenes: Navigating multiple software systems, analyzing insurance offerings, scheduling clinicians, updating client files, and collaborating client care across various departments.

Every positive client outcome is the direct result of this fast-paced, highly skilled administrative choreography.

WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE?

• Completion of high school
• Exceptionalcustomer service skills
• Medical office education or experience is welcomed
• Well organized and tech savvy (able to confidently use MS Office)