Client Service Coordinator (Healthcare)

RANA Respiratory Care Group; Red Deer; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & dental benefits

Employee assistance program

Three weeks vacation

Profit-sharing bonus

RRSP matching

Volunteer opportunities

Job summary

RANA Respiratory Care Group is seeking a Client Service Coordinator to welcome patients, answer calls, and ensure a smooth check-in. You will greet clients, collect information, and coordinate with clinicians to keep schedules running on time.

This role emphasizes organization, accuracy and friendly communication. Proficiency with MS Office and basic accounting tasks (A/R) helps daily operations; a high school diploma is required and medical office experience is welcome.

Qualifications

• Completion of high school.
• Exceptional customer service skills.
• Medical office education or experience welcome.
• Well organized and tech savvy (MS Office).

Responsibilities

• Triaging phone calls and greeting clients in person.
• Coordinating with clinicians to manage schedules.
• Booking appointments and managing charts.
• Handling basic accounting functions (A/R) and inventory as needed.
• Providing compassionate, client-focused service at front desk.

Skills

Customer service

Phone communication

MS Office

Administrative support

Education

High school diploma

Tools

MS Office

Job description

ARE YOU READY TO LOVE WHERE YOU WORK AND WHAT YOU DO?

Impactful companies are built by extraordinary people - period. We know that when you love your work, our clients win, so we maximize your potential and workplace happiness from day one with:

• Ideal work-life balance working Monday to Friday, DAYS!
• Competitive pay including merit increases and annual cost-of-living adjustments
• Health & dental benefits as well as an employee and family assistance program (available to you on your very first day of employment)
• Three weeks vacation as well as other personal leave time (provided immediately)
• Employee and family discounts on equipment, supplies and services
• Annual profit-sharing bonus
• RRSP matching
• The opportunity to represent a company who makes a real difference in the community through our Careica Gives volunteerism and corporate donations initiative (https://careicahealth.com/careica-gives/)
• The opportunity to work in a collaborative, client-focused and fun-loving culture rooted in caring (others just say it - we live it)

TELL ME MORE ABOUT THE ROLE:

Have you ever walked into a busy healthcare clinic and felt instantly at ease? The waiting room is quiet, the front desk assistant greets you with a warm smile, and your check-in feels completely effortless.

To the client, it feels like a peaceful sanctuary. But behind that front desk counter? It’s a high-speed command center.

Phones are ringing, insurance portals are loading, urgent results are flying in, and clinician schedules are shifting by the minute. These exceptional people are orchestrating it all—triaging phone calls, coordinating with clinicians, booking appointments, managing charts, and solving administrative crises in real-time, all while maintaining a warm, reassuring smile for the client standing right in front of them. We call them “Client Service Coordinators”.

This is a career for those who love guiding others through their health journey and are blessed with the gift of organization. Our purpose is"Helping people live their best lives"and we are fulfilled when we improve the health and well-being of our clients.

How you'll crush the day:

• You’ll be excited to start the morning with coffee in-hand, energized and self-motivated to be the quarterback of the clinic
• Our clients first interactions happen with you, either in-person or over the phone, and after hearing your kind voice and soothing empathy they will feel great about choosing us for their therapy needs
• You’ll educate and empower clients on our unique services and equipment, process payment and send them home with a smile on their face
• You’ll perform basic accounting functions (A/R) and inventory management

WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE?

• Completion of high school
• Exceptionalcustomer service skills
• Medical office education or experience is welcomed
• Well organized and tech savvy (able to confidently use MS Office)