Center Manager

HairClub; Ottawa; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Training

RRSP matching

Paid vacation and holidays

Paid time off

Job summary

HairClub in Ottawa seeks a Center Manager to lead performance, staffing, and client experience at our location. You will drive volume, revenue, and profitability while ensuring top-tier service and a positive workplace.

This role requires strong sales, client relationship skills, and experience reading P&L statements, with a schedule Tue-Sat and holidays off; HairClub offers training, RRSP matching, generous vacation, and growth opportunities.

Qualifications

• At least five (5) years of relevant management experience.
• Relevant sales and long-term client relationship experience.
• Experience with profit and loss statements (“P&L”)

Responsibilities

• Achieve volume, revenue, and profitability goals
• Appropriately staff and manage center talent and hold entire team accountable
• Implement and execute of all company strategies, programs, and communications
• Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
• Advance the Center’s operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
• Generate local marketing, lead generation, and staff pipeline
• Perform other reasonable duties as assigned

Skills

Management experience

Sales & client relationships

P&L familiarity

Job description

• Achieve volume, revenue, and profitability goals
• Appropriately staff and manage center talent and hold entire team accountable
• Implement and execute of all company strategies, programs, and communications
• Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
• Advance the Center’s operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
• Generate local marketing, lead generation, and staff pipeline
• Perform other reasonable duties as assigned

KEY MEASURES OF SUCCESS:

• Increase Center’s Client Retention and Growth
• Meet or Exceed Total Center Revenue
• Meet or Exceed Center’s Profitability Goals
• Meet or Exceed Improve Net Promoter Score (“NPS”)
• Maintain Highly Engaged Workforce

QUALIFICATIONS:

• At least five (5) years of relevant management experience
• Relevant sales and long-term client relationship experience
• Experience with profit and loss statements (“P&L”)

KEY COMPETENCIES:

• Hyper-focused on exceptional client experience
• Communicate effectively with all persons in the Company
• Build professional relationships
• Utilize superior organizational and time management skills

Attractive work schedule: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.

Receive thebest benefits in the industry,including:

• Typical average annual earning potential is $70k with top performers earning over $80k+
• Paid Training on our solutions, products and techniques
• RRSP (match after a year with company 50% up to 6%)
• Paid vacation days, paid holidays, and personal days your 1st year! (Vacation days increase over time)
• Paid time off (PTO)
• A wealth of opportunities for growth and advancement

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace