Client Service Coordinator

Bayshore HealthCare; Midland; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in healthcare is seeking a Client Service Coordinator to enhance their dedicated team. This role is pivotal in delivering exceptional customer service by managing client inquiries and coordinating caregiver assignments. Ideal candidates will possess strong communication skills and a background in customer service, preferably within the healthcare sector. This casual position offers flexible hours, with a focus on evenings and weekends, making it a great opportunity for those looking to make a meaningful impact in client care. Join a supportive environment where your contributions will help shape the quality of service provided to clients.

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Secondary School Diploma along with completion of a related course such as Medical Terminology is preferred.

Responsibilities

• Handle prospective client inquiries and schedule field employees for care assignments.
• Maintain accurate scheduling documentation and participate in client satisfaction initiatives.
• Adhere to company policies and participate in quality improvement activities.

Skills

Exceptional communication skills

Interpersonal skills

Customer service experience

Ability to work independently

Teamwork

Keyboarding skills

Proficiency in written and spoken English

Education

Secondary School Diploma

Medical Terminology course

Tools

Windows scheduling software

Standard office equipment

Job description

About Bayshore

Bayshore is looking for a Client Service Coordinator to join our amazing team in Barrie. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU!

Duties And Responsibilities

1. Handle and document prospective client inquiries regarding requests for care and service.
2. Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
3. Reports and collaborates with other Case Managers, funder or government program as required.
4. Notify clients and Field employees regarding initial and ongoing schedules.
5. Complete data entry and maintain accurate current scheduling documentation.
6. Participate in client satisfaction initiatives.
7. Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
8. Participate in ongoing internal and/or external continuing education activities.
9. Adhere to Bayshore Policies and Procedures.
10. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
11. Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
12. Maintain confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel.
13. Complete other tasks as requested.

Hours Of Work
This is a CASUAL position that would include various hours throughout the week, but ideally, we are looking for someone that is willing to work evenings and every weekend preferably.

Education Minimum

1. Secondary School Diploma along with completion of a related course such as Medical Terminology is preferred.

Experience

1. A minimum of two years related customer service experience, preferably in healthcare.
2. Other Skills And Abilities
3. Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team.
4. Demonstrated competency in keyboarding and Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English.
5. Complete other tasks as requested.

Bayshore is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code.

Primary Location
ON-Midland