Client Service Coordinator

Bayshore HealthCare; Hamilton; On-site; CAD 42,000 - 53,000; Part time

Benefits offered by this job

Benefits & PTO

Retirement plan

Employee assistance

Training & development

Job summary

Bayshore HealthCare in Hamilton, ON is seeking a Client Service Coordinator for weekends to connect patients, families and healthcare providers with compassionate care planning.

You will schedule care providers, manage funder referrals in Procura EMR, and ensure accurate records while coordinating with supervisors and the broader team to meet client needs in a fast-paced home care setting.

Qualifications

• Minimum two years of related customer service experience, preferably in healthcare.
• Proven customer service and communication skills in high-paced environments.
• Excellent computer skills with EMR access and MS Office.

Responsibilities

• Engage professionally with patients, families, staff, and funders.
• Process funder referrals and EMR updates quickly (Procura).
• Collaborate with supervisors, staff, and patients to assess service needs.
• Schedule care providers based on client needs and staff availability.
• Maintain accurate records in the EMR and notify changes to stakeholders.

Skills

Customer service

Communication skills

Organization

Problem solving

Education

Secondary School Diploma

Medical Terminology certificate

Office Administration certificate

Tools

Procura EMR

Windows OS

Microsoft Office

Internet

Job description

Client Service Coordinator(Job Number: 26005699)Primary Location:ON-Hamilton Administration Employee Type:Casual Pay Rate From:42,300 Pay Rate To:52,900Description:WEEKEND OPPORTUNITY! Be the Difference. Connect our Community.For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore is currently seeking passionate and caring Healthcare Schedulers to join our exceptional team.Location:1211-4 Barton St E. Hamilton, Ontario L8H 2V4Schedule: Every Weekend (Sat/Sun) 2pm-10pm, possible weekday evening coverage as neededAs the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people— you will be the vital link between patients, families, and healthcare providers!We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.What you will be doing- Primary ResponsibilitiesCommunicate- Professionally engage with patients, families, staff, and funder organizationsProcess- Quickly handle funder referrals and updates in the EMR (Procura)Review- Collaborate with Supervisors, field employees and patients to assess service needsSchedule- Assign care providers based on client needs, geographic area, staff skill-set and availabilityCoordinate- Ensure consistent caregiver assignments and service deliveryNotify- Keep patients and staff informed of initial and ongoing schedulesUtilize- Optimize staff schedules to meet their availability and client care needsDocument- Maintain accurate records in the EMRResolve- Address patient concerns promptly and follow escalation pathwaysYour Competitive Compensation PackageBayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our 19,000+ employees across Canada operates with these fundamental values in mind;Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to careComprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-beingRetirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial futureWork Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venuesEmployee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network withTraining & Development: Opportunities to grow your career and develop on an on-going basisSafe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clientsSupportive Management: Accessible clinical managers and schedulers who value and support your workQualifications:What you BringEducation:Secondary School DiplomaCompletion of a related certificate/diploma such as Medical Terminology or Office Administration is preferredExperience and Abilities:A minimum of two years related customer service experience, preferably in healthcareProven customer service and communication skills, preferably in healthcare or other high-paced customer service environmentAbility to handle issues and problem solve with tact and diplomacyExcellent computer skills (Windows, Microsoft office, internet, EMR)Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadStrong interpersonal skills including demonstrated ability to build rapport and connectionsOur Commitment You- Equity, Diversity, and SafetyAt Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.Posting Close Date: October 6, 2026We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter