Client Service Coordinator

Bayshore HealthCare; Greater Sudbury; Hybrid; CAD 42,000 - 53,000; Part time

Benefits offered by this job

Health Benefits

Paid Time Off

Retirement Plan

Career growth

Job summary

Bayshore HealthCare is seeking a Client Scheduling Coordinator to link patients, families and providers in Ontario. The role emphasizes accurate referrals, EMR updates, and timely care estimates, with a focus on efficient scheduling and high service quality.

Qualifications include two years in healthcare customer service, strong communication, and proficiency with EMR systems. The position is part-time, with a competitive salary and comprehensive benefits.

Qualifications

• Two years of related customer service experience, preferably in healthcare.
• Strong written and oral English communication skills.
• Proficient with Windows, Microsoft Office and EMR systems.

Responsibilities

• Communicate professionally with patients, families, staff and funder organizations.
• Process funder referrals and EMR updates accurately and quickly.
• Review service needs with supervisors, field staff and patients.
• Schedule and assign care providers based on client needs and area.
• Coordinate caregiver assignments and ensure service delivery.
• Notify patients and staff of initial and ongoing schedules.
• Maintain accurate records in the EMR and escalate issues as needed.

Skills

Customer service

Communication

Scheduling

Time management

Microsoft Office

Education

Secondary School Diploma

Medical Terminology certificate

Office Administration certificate

Tools

EMR Procura

Scheduling software

Job description

Client Service Coordinator(Job Number: 26005612)Primary Location:ON-Sudbury Administration Employee Type:Part-Time Pay Rate From:42, 300 Pay Rate To:52, 900Description:Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.Primary Responsibilities:Communicate: Professionally engage with patients, families, staff, and funder organizationsProcess: Quickly handle funder referrals and updates in the EMR (Procura)Review: Collaborate with Supervisors, field employees and patients to assess service needsSchedule: Assign care providers based on client needs, geographic area, staff skill-set and availabilityCoordinate: Ensure consistent caregiver assignments and service deliveryNotify: Keep patients and staff informed of initial and ongoing schedulesUtilize: Optimize staff schedules to meet their availability and client care needsDocument: Maintain accurate records in the EMRResolve: Address patient concerns promptly and follow escalation pathwaysWhy Join Us?Immediate Impact: Make a real difference in the lives of employees, patients and their familiesCompetitive Salary: Earn a competitive wage commensurate with experienceHealth Benefits: Comprehensive health, dental, and vision insurance for you and your familyPaid Time Off: Competitive leave time to ensure work-life balanceRetirement Plan: Employer-contributed retirement savings planSupportive Team: Be part of a collaborative and supportive team environmentGrowth: Opportunities for professional development and career growthQualifications:EducationSecondary School DiplomaCompletion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.Experience and Abilities:A minimum of two years related customer service experience, preferably in healthcareProven customer service skills, preferably in healthcare or other high-paced customer service environmentStrong ability to communicate effectively, both written and orally, in EnglishAbility to handle issues and problem solve with tact and diplomacyExcellent computer skills (Windows, Microsoft office, internet, EMR)Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadPositive work and attendance performance essentialStrong interpersonal skills including demonstrated ability to build rapport and connectionsAdvanced competency in keyboarding and scheduling software with a willingness to learnFrench language proficiency will be considered an asset and is a requirement for all Quebec locationsAt Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.