Client Service Coordinator

Socket.dev; Hamilton; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Competitive Industry Wages

Comprehensive Benefits & PTO Packages

Retirement Savings Plan

Work Perks

Employee Assistance Program

Collaborative Team Atmosphere

Training & Development

Safe and Supportive Environment

Supportive Management

Job summary

Bayshore HealthCare in Canada is seeking a Home Care Client Service Coordinator to schedule weekend coverage and act as the link between patients, families, and healthcare providers. The role requires coordinating care, processing referrals in the EMR, and maintaining clear communication with staff and funders.

We offer competitive wages, comprehensive benefits, and a supportive team. A minimum of two years in customer service (healthcare preferred) and strong computer skills are required to

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Proven customer service and communication skills, preferably in healthcare or high-paced environment.
• Ability to handle issues and solve problems with tact and diplomacy.
• Excellent computer skills (Windows, Microsoft Office, internet, EMR).
• Ability to prioritize and handle multiple demands in a fast-paced environment.
• Proven organizational and teamwork skills; able to work independently and prioritize workload.
• Strong interpersonal skills including demonstrated ability to build rapport and connections.

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and updates in the EMR (Procura).
• Review service needs with Supervisors, field staff and patients.
• Schedule care providers based on client needs, geography, and staff skills.
• Coordinate caregiver assignments to ensure consistent service delivery.
• Notify patients and staff of initial and ongoing schedules.
• Utilize schedules to maximize staff availability for client care.
• Document accurate records in the EMR.
• Resolve patient concerns promptly and follow escalation pathways.

Skills

Customer service

Communication

Problem solving

Computer skills

Time management

Teamwork

Interpersonal skills

Education

Secondary School Diploma

Office Administration certificate

Medical Terminology certificate

Tools

EMR (Procura)

Windows

Microsoft Office

Internet

Job description

WEEKEND OPPORTUNITY! Be the Difference. Connect our Community.

For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore is currently seeking passionate and caring Healthcare Schedulers to join our exceptional team.

Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4

Schedule: Every Weekend (Sat/Sun) 2pm-10pm, possible weekday evening coverage as needed

As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people— you will be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing- Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations
• Process- Quickly handle funder referrals and updates in the EMR (Procura)
• Review- Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule- Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate- Ensure consistent caregiver assignments and service delivery
• Notify- Keep patients and staff informed of initial and ongoing schedules
• Utilize- Optimize staff schedules to meet their availability and client‑care needs
• Document- Maintain accurate records in the EMR
• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our 19,000+ employees across Canada operates with these fundamental values in mind;

• Competitive Industry Wages:Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
• Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
• Retirement Savings Plan : Benefit from a company-contributed retirement savings plan to help secure your financial future
• Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
• Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
• Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
• Training & Development: Opportunities to grow your career and develop on an on-going basis
• Safe and Supportive Environment:Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
• Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education:

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience and Abilities:

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Strong interpersonal skills including demonstrated ability to build rapport and connections

Our Commitment You- Equity, Diversity, and Safety

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well‑being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Posting Close Date: October 6, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter