Client Service Associate, Wealth Management - Aurora, ON

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 49,000 - 81,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life in Toronto, ON is seeking a Client Service Associate, Wealth Management, to provide administrative, operational, and client service support to Advisors. This role emphasizes accuracy, efficiency, and compliance in a fast-paced environment.

The position offers hybrid work out of Aurora, Ontario, with a base salary in a defined range and opportunities to learn through CIRO licensing and ongoing professional development.

Qualifications

• High school diploma required; post-secondary education in business, administration, finance, or a related field preferred.
• Prior experience in an Advisor support role in a Financial Services firm is an asset. Alternate comparable experience in client service/administration will be considered.
• Excellent communication, problem solving and interpersonal skills.
• Strong organization and attention to detail.
• Demonstrated ability to meet deadlines, take initiative and multi-task.
• Ability to work independently, and effectively with employees and clients at all levels.
• Intermediate to advanced computer skills: proficiency with MS Office programs and CRM systems.
• Completion of CIRO proficiency requirements (CSC®, IFC®) and licensing an asset.

Responsibilities

• Serve as a first point of contact for clients via phone, email, and in-person interactions.
• Proactively call/email clients to schedule meetings for the advisors.
• Client meeting preparation including identifying opportunities, preparing agendas, investment summaries, disclosures and any outstanding service paperwork.
• Assist with client onboarding, account updates, and service requests.
• Follow up on client inquiries and ensure timely resolution.
• Prepare, process, and track client documentation and forms.
• Maintain accurate client records and files in CRM and internal systems.
• Support Advisors with calendar management and workflow coordination.
• Support compliance processes, audits, and record retention.
• Track tasks, deadlines, and follow-ups to support Advisor productivity.
• Handle general office administrative duties.
• Contribute to team efficiency and continuous process improvement.

Skills

Communication

Problem solving

Interpersonal skills

Organization

Attention to detail

Meet deadlines

Multi-task

Independent work

MS Office

CRM systems

Education

High school diploma

Post-secondary education in business/ administration/ finance

Tools

MS Office

CRM systems

Job description

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Client Service Associate, Wealth Management - Aurora, ON

Description:

Permanent Full Time

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Please note this is a hybrid position based out of our Aurora, Ontario branch.

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Over the past 25 years, our advisory teams have helped clients live their dreams through sound financial planning and comprehensive wealth management.

At IPC, the Client Experience Specialist role is designed to support both Advisors and clients effectively.

In this position, you will provide administrative, operational, and client service support to one or more Advisors. This role is essential to maintaining efficient daily operations, delivering a high‑quality client experience, and ensuring compliance with regulatory and organizational standards. The ideal candidate is detail‑oriented, client‑focused, and comfortable in a fast‑paced professional environment.

What You Will Do

• Serve as a first point of contact for clients via phone, email, and in‑person interactionsProactively call/email clients to schedule meetings for the advisors
• Client meeting preparation including identifying opportunities, preparing agendas, investment summaries, disclosures and any outstanding service paperwork
• Assist with client onboarding, account updates, and service requests
• Follow up on client inquiries and ensure timely resolution
• Prepare, process, and track client documentation and forms
• Maintain accurate client records and files in CRM and internal systems
• Support Advisors with calendar management and workflow coordination
• Support compliance processes, audits, and record retention
• Track tasks, deadlines, and follow‑ups to support Advisor productivity
• Handle general office administrative duties
• Contribute to team efficiency and continuous process improvement

What You Will Bring

• High school diploma required; post‑secondary education in business, administration, finance, or a related field preferred
• Prior experience in an Advisor support role in a Financial Services firm is an asset. Alternate comparable experience in client service/administration will be considered
• Excellent communication, problem solving and interpersonal skills
• Strong organization and attention to detail
• Demonstrated ability to meet deadlines, take initiative and multi-task
• Ability to work independently, and effectively with employees and clients at all levels
• Intermediate to advanced computer skills: proficiency with MS Office programs and CRM systems
• Completion of CIRO proficiency requirements (CSC®, IFC®) and licensing an asset
• Client‑focused mindset
• Professionalism and reliability
• Team collaboration and adaptability

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The base salary for this position is between $48,750 - $81,250 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

What we offer

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.

• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 6970

Category: Actuarial and Investments and Finance

Location: Toronto, ON, CA

Date: Sep 17, 2026